What happened to self refunds?

If the refund option is available for you, you would need to do so at
http://commerce.microsoft.com There are restrictions on what can be refunded:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Hi, sorry my Korean is not good please follow these steps below

To request a self-service refund:

1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Hi Ethancosgrove

Sorry for the late reply.

You can do these steps to 'Self Refund'

Microsoft will soon allow self-service refunds for digital purchases on Xbox and Windows 10.

...

To request a self-service refund:

• Navigate to account.microsoft.com and sign-in.
• From the top menu bar, select Payment & billing > Order history.
• Navigate to a purchased game or app, and select Request a refund.

Hope this helps.

if not do what ImpaledGremlin said

Hi,

Recently on the insider program Self-service refunds were released and only insider members have access to it. I am sure it will be released soon for the public.

Information;

To request a self-service refund:

• Navigate to account.microsoft.com and sign-in.
• From the top menu bar, select Payment & billing > Order history.
• Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
  
• DLC, season passes, and add-ons are not eligible for self-service refunds.
  
• The game or app must be downloaded and launched before requesting a self-service refund.
  
• You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
  
• Certain Windows 10 apps may not be eligible for self-service refunds.
  
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Happy Gaming!