What happened to my game, Minecraft

mine keeps freezing too. It only happens on the minecraft game because i play all my other games and it doesn't happen, does anyone know what the hell is wrong with the minecraft game?

Hi Trew2, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

In this case the charge is going to be cancelled
Can take up to 3-5 business days.

But it can take more than expected due to internal processes with your financial institution
If that happens I can advise you to get in touch with your financial institution as soon as possible to speed up the process

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Joe

Yes, unfortunately the pre-order was cancelled for some gamers due to insufficient funds or the system wasn't able to verify your payment method

If you was charged you're going to receive a refund in the payment method used.
Double check first if you indeed was charged for this transaction contacting your bank.

Check your e-mail and see If the code You asked is there

no it haven't came yet and its been over 24hr as of now