What Happened to my Captures?

Discus and support What Happened to my Captures? in XBoX Rewards & Social to solve the problem; Hey! So me and my cousin wanted to look back at our captures from back in the day and it says on my console that there are no captures? Any idea how to... Discussion in 'XBoX Rewards & Social' started by Henry Schuster, Jan 24, 2025.

  1. What Happened to my Captures?


    Hey! So me and my cousin wanted to look back at our captures from back in the day and it says on my console that there are no captures? Any idea how to fix? Any help would be great! Thank you!

    :)
     
    Henry Schuster, Jan 24, 2025
    #1
  2. Janice V. Win User

    What Happened to my Captures?

    Hello Henry and welcome to our community!

    We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

    I'm sorry to hear you're having issues with your game clips. I understand this might be unexpected, but I regret to inform you that your Xbox captures and screenshots may have been deleted.

    Nine months ago, all Xbox users were notified that clips not uploaded to OneDrive would be removed from the Xbox Network. Were you able to upload your clips to OneDrive? I've attached a screenshot for reference to help clarify.

    Regrettably, once this happens, the deleted clips cannot be recovered at this time. We strongly recommend enabling backup options in the future, such as saving your captures to an external drive or OneDrive, to prevent data loss.

    For more information about managing your game clips and screenshots, please click here: https://support.xbox.com/en-PH/help/games-apps/...

    Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

    Hope the above information helps. Thanks!

    [​IMG]
  3. LifeManager62 Win User

    What Happened to my Captures?

    I am having the same issue. A while ago Microsoft implemented a new policy where screenshots and game clips that are uploaded to the Xbox Network (previously called Xbox Live) will automatically be deleted after 90 days. However, I don't believe that they should delete themselves off the Xbox's local storage as well.
  4. Henry Schuster Win User

    What Happened to my Captures?

    I would hope not, I use to have some clips saved from when the Xbox one first came out so hopefully we can find a fix.
  5. KaiChandan Win User

    Video Clips on Xbox One S

    Here are my settings:

    allow game captures: captures by me

    record what happened: 5 minutes

    automatically upload: captures by me

    game clip resolution: 720p SDR

    Capture location: internal
  6. OpticRJames Win User

    What is happening to game capture?

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please try the following steps one at a time to resolve the issue:

    Solution 1: Do a power cycle to clear the cache of the console

    1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4, Press the Xbox button on your console to turn on the Xbox console.

    Solution 2: Kindly check if there is a pending system update for the console.

    Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

    Select System > Settings.

    Select System > Updates & downloads.

    Under "Updates", you'll see: Console update available. Select this button to begin your update,

    Solution 3: You can also try formatting an empty USB drive on your computer to NTFS format and use it to move your game clips and see if that works.

    You can check the details from this link as a reference, https://support.xbox.com/en-US/help/games-apps/....

    If the same issue persists, other players are experiencing the same issue right now. Although there is no official announcement yet about the issue. Let's wait until it gets fixed, you can also provide feedback about it using the Report a Problem app which you can download by doing the steps below.

    Press the Xbox button  to open the guide, and then select Store.

    Select Search, and then enter Xbox Report a Problem in the search box.

    Choose the app from the search results, and then select Download.

    Follow the instructions in the section “Report a new problem” to submit your problem report.
Thema:

What Happened to my Captures?

Loading...
  1. What Happened to my Captures? - Similar Threads - Happened Captures

  2. Is this supposed to happen on my Xbox?

    in XboX Insiders
    Is this supposed to happen on my Xbox?: When I launch a game on my Xbox with hdr on it freezes my screen and I have to restart the Xbox for it to fix it and it doesn’t do it on my other consoles submitted by /u/Temporary-Degree1863...
  3. Would anyone happen to know how to do this

    in XboX Insiders
    Would anyone happen to know how to do this: I was scrolling online the other day and I found that the highlight color for the Xbox guide on game activity tab/section was highlighted for them but it‘s not highlight not for me, would anyone...
  4. Any idea why this happens when I start games

    in XboX Insiders
    Any idea why this happens when I start games: I have a picture but it won’t let me attach it. the cursor from microsoft edge shows up on my screen when I launch games, it goes away once I clear cache. I don’t have a mouse plugged in and it...
  5. Series S problems don't know why it's happening

    in XboX Insiders
    Series S problems don't know why it's happening: Hi, I have problem that my full library won't load as well as Microsoft store In full library there's a circle spining for ever and in the store there's a message "There's been an error" "load...
  6. What is happening with Play History Feature?

    in XboX Insiders
    What is happening with Play History Feature?: Few hours ago, Play History came back and nothing really changed. I assumed some bugs were fix i dont know but today, it just disappears on my home page again. I refresh my home screen, restarted...
  7. im close to being banned on xbox but i wanna say my side on what happened

    in XBoX Accessibility
    im close to being banned on xbox but i wanna say my side on what happened: I got suspended for spamming someone on chat, but it wasn’t anything hateful—I was spamming “call 911” because they were having a mental health crisis and refused to call for help. I didn’t know...
  8. i cant play fortza horizon 5 i press play and nothing happens...

    in XBoX Games and Apps
    i cant play fortza horizon 5 i press play and nothing happens...: i cant play fortza horizon 5 i press play and nothing happens... ef0eb003-929e-42c2-89e6-216c5bd9bb21
  9. Am I the only one with this happening?

    in XBoX Games and Apps
    Am I the only one with this happening?: Hi lately I have tried to play roblox several times but it wont let me. This started one week ago every time I try playing it says ''you dont have connection'' but I do! I reseted my xbox alot of...
  10. What is happening to game capture?

    in XBoX Games and Apps
    What is happening to game capture?: Just last week game capture was working fine then everything stopped uploading to Xbox live, at first I thought it was just me but my friend has the same problem and many others as well. And no I...