What does "Were there security proofs on the account that were not recognized?" mean.

Discus and support What does "Were there security proofs on the account that were not recognized?" mean. in XBoX Accessibility to solve the problem; What does this mean? I was asked this by MS support. I don't understand what this exactly means. 00636aae-8d07-4d03-a7b7-6a8c6b181661 Discussion in 'XBoX Accessibility' started by XianQT, Dec 30, 2022.

  1. XianQT
    XianQT Guest

    What does "Were there security proofs on the account that were not recognized?" mean.


    What does this mean? I was asked this by MS support. I don't understand what this exactly means.

    :)
     
    XianQT, Dec 30, 2022
    #1
  2. Geri M. Win User

    What does "Were there security proofs on the account that were not recognized?" mean.

    Hi XianQT,

    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    What does "Were there security proofs on the account that were not recognized?" mean.

    Hi XianQT,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



    We understand the inconvenience caused. As per description, you want to know further explanation about the question you got. Let us check on this together and sort this out to assist your concern.

    May we ask if you have contacted to our live support consulting your Microsoft account? If yes, do you have a ticket on this for us to check and verify? Kindly send to us through private message if you have an existing ticket on your case.

    We are looking forward to your response.

    We will be glad to follow up and help you.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. THEOWENKILLER Win User

    My account is lost forever

    The whole point of security proofs on your xbox live account is to prove who you are if your main email is compromised.

    Those security proofs are either in the form of email addresses or phone numbers, you even have a random security question on there too.

    These security proofs were only added a few years back at most, certainly not 10 years.

    Are you saying you have no access or information about any of your security proofs on your live account?

    I understand you are saying you say you were in the process of changing your outlook recovery email, but you should still have proofs on your live account.
  5. willy568 Win User

    The new annoying password security BULL!

    If you keep ignoring the security proofs it WILL LOCK YOU OUT of your account. The sooner it gets done the better. The BIGGEST reason MS is doing this is for more security. They are trying to make sure that you are the only one that has access to your account.
    They don't want the same thing to happen to them like what happed with Sony. A quarter of accounts were hacked and person information (credit cards, etc.) were lost. With the proofs it is a one time thing on the console and not enter it in every time you log
    on.
  6. steeledwand7664 Win User

    Why are so many Xbox Live accounts getting hacked?

    In order to change a password on a microsoft account is to have access to what microsoft calls a security proof.

    A security proof is one of 2 things

    1. A phone number.

    2. An email address

    Now when a change (like a password change, security proof change, email change) is requested MS will ask where you want a code sent to so they can verify ownership of the account to allow this change to go through.

    So if someone is changing your password on your account they would need to have access to one of your security proofs to change it.

    If your security proof is an email then its possible that your email has been hacked and that has nothing to do with microsoft.

    You can check what security proofs you have on your account by going to account.live.com and signing in with your account and going to security and update security info and it should ask for a code to be sent out and then you can check to see if there is
    any security proofs that you dont recognize their.

    You can also set up two step verification at the bottom of the security page there is see more options and when you click on that there is a choice to setup two step verification and what this does is when a change like previously stated is attempted it
    will require 2 different codes be sent out to 2 different security proofs.
Thema:

What does "Were there security proofs on the account that were not recognized?" mean.

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