What does "Were there security proofs on the account that were not recognized?" mean.

Hi XianQT,

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Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi XianQT,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. As per description, you want to know further explanation about the question you got. Let us check on this together and sort this out to assist your concern.

May we ask if you have contacted to our live support consulting your Microsoft account? If yes, do you have a ticket on this for us to check and verify? Kindly send to us through private message if you have an existing ticket on your case.

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Sincerely,



Xbox Forum Moderator

Microsoft Community

The whole point of security proofs on your xbox live account is to prove who you are if your main email is compromised.

Those security proofs are either in the form of email addresses or phone numbers, you even have a random security question on there too.

These security proofs were only added a few years back at most, certainly not 10 years.

Are you saying you have no access or information about any of your security proofs on your live account?

I understand you are saying you say you were in the process of changing your outlook recovery email, but you should still have proofs on your live account.

If you keep ignoring the security proofs it WILL LOCK YOU OUT of your account. The sooner it gets done the better. The BIGGEST reason MS is doing this is for more security. They are trying to make sure that you are the only one that has access to your account.
They don't want the same thing to happen to them like what happed with Sony. A quarter of accounts were hacked and person information (credit cards, etc.) were lost. With the proofs it is a one time thing on the console and not enter it in every time you log
on.

That means that something is wrong with your Microsoft account. This may mean that you need to add security proofs to your Microsoft account. To find out more about security proofs and how to add them to your Microsoft account, see Add and update security
proofs for your Microsoft account.

http://support.xbox.com/billing-and-subscriptions/account-security/security-proofs

If you still experience the error, contact Xbox Support by clicking the “Contact us” link.