What does "Were there security proofs on the account that were not recognized?" mean.

Discus and support What does "Were there security proofs on the account that were not recognized?" mean. in XBoX Accessibility to solve the problem; What does this mean? I was asked this by MS support. I don't understand what this exactly means. 00636aae-8d07-4d03-a7b7-6a8c6b181661 Discussion in 'XBoX Accessibility' started by XianQT, Dec 30, 2022.

  1. XianQT
    XianQT Guest

    What does "Were there security proofs on the account that were not recognized?" mean.


    What does this mean? I was asked this by MS support. I don't understand what this exactly means.

    :)
     
    XianQT, Dec 30, 2022
    #1
  2. Geri M. Win User

    What does "Were there security proofs on the account that were not recognized?" mean.

    Hi XianQT,

    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    What does "Were there security proofs on the account that were not recognized?" mean.

    Hi XianQT,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



    We understand the inconvenience caused. As per description, you want to know further explanation about the question you got. Let us check on this together and sort this out to assist your concern.

    May we ask if you have contacted to our live support consulting your Microsoft account? If yes, do you have a ticket on this for us to check and verify? Kindly send to us through private message if you have an existing ticket on your case.

    We are looking forward to your response.

    We will be glad to follow up and help you.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. THEOWENKILLER Win User

    My account is lost forever

    The whole point of security proofs on your xbox live account is to prove who you are if your main email is compromised.

    Those security proofs are either in the form of email addresses or phone numbers, you even have a random security question on there too.

    These security proofs were only added a few years back at most, certainly not 10 years.

    Are you saying you have no access or information about any of your security proofs on your live account?

    I understand you are saying you say you were in the process of changing your outlook recovery email, but you should still have proofs on your live account.
  5. willy568 Win User

    The new annoying password security BULL!

    If you keep ignoring the security proofs it WILL LOCK YOU OUT of your account. The sooner it gets done the better. The BIGGEST reason MS is doing this is for more security. They are trying to make sure that you are the only one that has access to your account.
    They don't want the same thing to happen to them like what happed with Sony. A quarter of accounts were hacked and person information (credit cards, etc.) were lost. With the proofs it is a one time thing on the console and not enter it in every time you log
    on.
  6. Chris552299HD Win User

    error code 831188fb

    That means that something is wrong with your Microsoft account. This may mean that you need to add security proofs to your Microsoft account. To find out more about security proofs and how to add them to your Microsoft account, see Add and update security
    proofs for your Microsoft account.

    http://support.xbox.com/billing-and-subscriptions/account-security/security-proofs

    If you still experience the error, contact Xbox Support by clicking the “Contact us” link.
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What does "Were there security proofs on the account that were not recognized?" mean.

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