What do I put when it says “we need your profile address city”

Hello Keith Carr1,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Hello Keith Carr1,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand that you are having trouble adding your billing address while trying to purchase Robux using eWallet. It is possible that there is an issue with the address verification system or that the information you entered does not match the information on file with your payment provided. Let us go ahead and check on this together in a timely manner.

To start, I would suggest checking if the address you are entering is correct and matches the address associated with your eWallet account. Sometimes, even a small typo can cause issues with the billing address.



If the address is correct, I would recommend clearing your browser's cache and cookies and trying again. This can help resolve any temporary issues with the website.



If the issue persists, you can try using a different browser or device to see if that helps. Additionally, you can try contacting the Roblox support team to see if they can assist you with the issue.



In case you need to add a new billing address, you can follow these steps:



1. Sign-in to your Microsoft account and go to the Payment & billing page.

2. Select Add a payment option.

3. Choose the payment option you want to add, and then follow the instructions.



If you are still unable to add your billing address, I would recommend you try using different payment method or contacting Xbox Live Support or Roblox Support page for further assistance.

I hope this helps! Let me know if there is any misunderstanding or clarification you wanted to add by sending us a reply.

Kind regards,



Microsoft Community Moderator

Hi Natasha, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, on which website you're trying to change your country?

You havs to use the region migration tool found on this website under my profile and manage my region

What is a profile address

If youre trying to buy something on your xbox, and it says profile adress, its referring to your house adress. In this order; [Address Line one] Your house number and street name. The second line is optional. The third line is what city/town you live in.
Then the state you live in, then thats it.