What do I do when I remove and try reading and I won't work

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If the password reset doesn't work, the only best option to recover your account is to submit an account recovery request via the account recovery webform here on this link:

https://account.live.com/acsr

You will receive the results within 24 hours.

Please take your time and answer the questions as accurately as possible. If the attempt to recover your account has failed, you may resubmit your account recovery request after 24 hours.

For an alternative option, you may directly contact Microsoft Xbox Support here at this link:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

Here's the support link for Account has been locked. It also includes steps to unlock it. Hope this helps! https://support.microsoft.com/en-us/help/13956/microsoft-account-locked

I removed your photo since it has personal information. You should not post your email address on a public forum.

Make sure it was your credit card that was used to purchase the points first. If it was then have words with your bank about getting the charges stopped and call support to get an unauthorised access investigation started. If it wasn't then just call support
and get the UAI started.

Hello Edward, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I would like to confirm, is this code you received a code for a gift card?
Additionally, may I know if you’re able to see the code redeemed in your Microsoft account order history with the status completed?

https://account.microsoft.com/billing/orders

Lastly, where did you get or purchase the code?