What do I do? Microsoft owes me!

EoH Inkie Pie · Jul 1, 2019

I made a purchase to change my gamertag on xbox on the 23rd of the month of this post. After 3 days of no change to be seen (I've picked out the name and everything) I went to support to see what the issue was, they too could clearly see (Despite needing
translators to communicate with me, an ENGLISH SPEAKER for English support, the errors were apparent) the proof of purchase and recommended me to get a refund and made it VERY CLEAR I was ABLE to get it and try requesting another gamertag change.

This turned out to be a blatant lie as I requested a refund from the appropriate department with the information and support chat logs and they denied me two days later. I went to support again and they pretty much treated me with disrespect (probably with
the language barrier again, Microsoft please fire these people, they do NOT understand me nor ENGLISH) and kept talking in circles like he understood the problem but didn't provide anything of substance. being out of options I replied to the denied email and
let them know I would disassociate with microsoft gaming products if they didn't give me my refund.

Needless to say they just copypasted their same response again. Proof that robots run the refund department because none of them read anything that I provided for them. I am beyond livid, I lashed out at refund department in an email again and told them
a few choice words. I'm just fed up and tired, they owe me for something they failed to provide me. I am trying my hardest not to make this post colorful as well.

What do I do? No one over at microsoft will hear me out nor see my issue! I am disgusted by the way I've been treated!

:)

XBF Eladio M

Hey EoH Inkie Pie

Thank you so much for taking the time to post this on the Xbox Forums.

It sounds to me like when you have been calling in for customer support, you have been contacting Microsoft. As we don't currently have the tools necessary to be able to appropriately address this matter, I would have to refer you to

Xbox Customer Support.

This can be done by following these simple steps:

Scroll down, Click on Contact Us
Step 2 : Select Billing and accounts then See other options
Step 3 : Select your Issue – Charges on my account
- Select - Show contact options
- Select – Request a call from Support

I assure you, Xbox agents will be able to assist you with getting this address. I must say, that due to this being customer support, it might be a fix that will require you following up with the agent that takes your call.

I hope this was of some help to you.

iOLLiiE x

Yeah mines the same I go in to white run and there's no orc there, I'm level 32 and the people who do the werewolf quest say I owe them 11750 coins so I pay and they still chase me and say I owe them money what do I do?

DarkoDom

Meh.

I have a subscription for yearly, contacted Microsoft and even they didn't k ow what's up. We basicly did everything there was to do. Got some on another account and it works fine, my accounts just hates me lol.

Thanks anyways.

Listed mia 510

have you checked to make sure you do not owe Microsoft any money? awhile back I owed them 10 dollars and didn't even know and I could not remove my card for this reason.

Hudson Zoldyck

ow, sad, I wanted to join to join the community, but do what now right, thanks.

What do I do? Microsoft owes me!