What do I do if my Xbox is in a troubleshoot and will not reset or continue

Hello, Eyan. I’m Arturo, a community user like you, and I’ll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask some questions:

— What's the error code you see after attempting to reset your Xbox from the startup troubleshooting screen?
For example, does the error code you see starts with E1XX or contains it?

— Could I know if your Xbox console is enrolled in the Insider program, or if you enrolled it after having this inconvenience?

I'll look forward to hearing from you.

Regards,

Arturo.

Hello, Dérek your solution has worked, but what do I do after the solution screen has appeared.
Reset this Xbox, Continue, or Turn off this Xbox?

I tried the second one but its putting me on a screen saying restart this xbox and troubleshoot when i restart my xbox it doesnt do anything but when i click troubleshoot it says to reset my xbox but i will lose all of my accounts, saved games, settings, home xbox associations, and installed games and apps, but i dont want to lose everything... What do i do?

Ok and do what after I'm sorry I'm lost do I click reset or continue

Hello CPT, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I know bad news is never welcome, but based on your post description, it seems your Xbox console needs to be repaired.

However, before reaching a technician, I can suggest you performing an offline update:
https://support.xbox.com/help/hardware-network/...