What do I do if my purchase of a digital gift card has been pending for more than 2 days.

Brayden Litz · Aug 7, 2023

I purchase a digital gift card code on the Microsoft store and never got an email with the code. I looked at my order history and it says it is pending. I purchased the gift card august 4th and it is currently the 7th. I called and talked with someone from the Microsoft help team and they said they had never seen anything like this and that i needed to wait for a call back but i never received one.

:)

Mauro Sarlat (msarla

Hi Brayden L.

My name is Mauro and we are glad to assist you. We are sorry for the inconvenience.

I will suggest to contact them again at Microsoft support because we can't verify your pending orders. They should be able to give you a solution or next steps of this issue.

https://support.xbox.com/contact-us

Joe Rebar

The store is not accepting either of my two payment options.

Support tried to get around this by using digital gift cards, problem is that purchase has been pending for 24 hours.

Shivaksh Jadav

Thanks, Verry Much MY Spotify Has Been Redeemed but what will i have to do after redeeming by Roblox digital gift card of 800 robux and how do i get the code of that gift card, will i receive the code by email?

NicoleCat2

I'm having kind of the same problem as my son is trying to purchase vbucks but we are using a digital Microsoft Xbox gift card. Shows funds were added want gift card was entered but once he tried to purchase vbucks it states the gift card has already been redeemed! I'm going nuts over here and feel terrible at the same time and not sure what to do :/

Its_not_working

It should take about 96 hours for the credits to show as pending on the rewards site after you redeemed them.

It has been longer than 96 hours... what other options do we have to get our gift cards?

What do I do if my purchase of a digital gift card has been pending for more than 2 days.