What do I do if Microsoft has not sent back my elite controller accessories yet despite it...

Discus and support What do I do if Microsoft has not sent back my elite controller accessories yet despite it... in XBoX on Consoles to solve the problem; I sent my controller in for a replacement since it was acting up and making strange noises whenever it vibrated so I was given a replacement. I had... Discussion in 'XBoX on Consoles' started by David Cruz2, May 21, 2023.

  1. David Cruz2
    David Cruz2 Guest

    What do I do if Microsoft has not sent back my elite controller accessories yet despite it...


    I sent my controller in for a replacement since it was acting up and making strange noises whenever it vibrated so I was given a replacement. I had forgotten to take off the accessories but normally they send them back anyway. I received it may 5th but I have not received the accessories back yet. Just want to know what to do

    :)
     
    David Cruz2, May 21, 2023
    #1
  2. David Cruz2 Win User

    What do I do if Microsoft has not sent back my elite controller accessories yet despite it being a few weeks since I got the replacement?

    Well it said on the email that any included accessories would be sent on a separate shipment, hopefully customer service can help
  3. SwordofWhedon Win User

    What do I do if Microsoft has not sent back my elite controller accessories yet despite it being a few weeks since I got the replacement?

    They don't send by anything but the bare controller, and you were instructed not to include them. . You'll have to contact customer service or buy a new set.
  4. TurboTyrant Win User

    UPS delivery germany

    I sent my elite v2 in on 22nd May by UPS like you all did.

    I still haven't heard back yet and my service order has disappeared as it's now passed the 30 days.

    Did any of you manage to contact Microsoft? I don't know what to do, I can't get hold of anyone.
  5. Boom B00M Boom Win User

    Controller Repair

    I have delt with this exact same issue. Its going to take week for them to get it either fixed or swapped out for a new one. If you do send it back, they have very specific information about what exactly you are supposed to send back with it: not the sticks
    and other accessories... Make sure you follow those directions to the letter as I did not and sent the Elite stick with all the accessories back and that was a nightmare getting it all back. Took weeks more time.

    Servicing your Xbox Elite Wireless Controller

    My recommendation is to bring it with you with all your purchase receipts to a Microsoft store. I did this when my second Elite controller went bad. I was fortunate enough to have a competent store manager who did a direct swap for a new one. No waiting
    time or game play down time. Is that a guarantee? No, but its worth the trip.

    Microsoft store locator

    Hope that helps.
  6. JosefLBohorquez Win User

    Turbo controller - XSX

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Nova1989

    Sorry, what do you mean exactly by "turbo controller"?
    Would be great if you elaborate a bit more that part

    Are you referring a controller similar to the elite series controller?
    https://www.xbox.com/en-US/accessories/controll...
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What do I do if Microsoft has not sent back my elite controller accessories yet despite it...

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