What do i do if i have lost the information of my account and the recovery form doesnt work?

Hello, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear your account recovery form is not being accepted, Averywh. I'm afraid to say that this form is the last resource when about recovering an account we're referring to.

If you're not able to recover the account in that way, you may need to create a new one. This is because no one at Microsoft can view or change the account details for you, this is for security policies.

i tried this and it doesnt work my account doesnt have enough information for the recovery form literally all i used the account for was just for minecraft is there any way to contact customer support? and not the automatic ones i need an actual person to help me here

Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?

I have submitted many recovery forms through Microsoft, I am sure that Xbox account recovery is the only way I can possibly get the account back. The recovery forms do not work for me. I am not too sure on what I could do to get the account back.

Thanks, Koby KWan

Hi Mahamad, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

What happened to your account? Have you lost your sign-in information?

Have you tried the recovery form? https://account.live.com/acsr

Do you have access to a recovery e-mail or phone number?