What do I do if I don’t get my money back from a refund

Hey Ashley!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

To answer your inquiry, if your refund request was denied from the refund webform, you can still dispute the decision by replying to their email and help them understand that your refund should be granted.

You've got nothing to worry I had a similar issue before and had my refund approved after I disputed it to the refund webform.

If you have recently submitted your refund request via the refund webform, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

Sorry to hear you're having trouble. If your son (or you if he is underage) would like to request a refund on the purchase you'll need to call phone support. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

I do have family but we don’t share the same Xbox and I have my password for everything. I was doing some research and a lot of people actually had this problem. Was just wondering if there was anyway to cancel the refund and or when will I get my money back to re-purchase the game

It was not it was made with a xbox gift card in the store