What do I do if I buy a damaged Xbox gift card

Hello Callan, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear your gift card code isn't readable after trying to scratch it.

I recommend you reaching out to the Walmart you used to purchase this gift card and ask them for a replacement first.

If they're unable to give you one, you can try reaching out to the support as advised in this dedicated support article:
https://support.xbox.com/help/subscriptions-bil...

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

I buy some Microsoft gift card, but I found I can not buy laptop by gift card!

I try to find the shop to refund them, but they refused!

what can i do with these cards......

I put money on my xbox with a gift card and when I go to buy items for games it says I only have £0.09 I dont know why considering I put in a £25 gift card what do I do to fix????

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

With regards to damaged gift card, if you still have the receipt I suggest to contact the Xbox support team directly instead. But make sure you have the receipt ready as they might ask for it. You may reach them here https://support.xbox.com/en-US/contact-us

Just click Contact us > Subscriptions & billing > I can't redeem a code > type in Support > Click Next > Choose "See contact options" and from there you can choose to chat with them or request a callback.

But for me the chat is faster than to wait for a callback so I would suggest to go for chat instead. You may also see this link as reference on what to do for damaged codes https://support.xbox.com/en-US/help/subscriptio...

I hope the information helps somehow but feel free to post back if you have questions and we will try with the best of our knowledge to assist.

Kind regards,

Ben