What do i do if gifted Add Ons dont work

I dont have the code because they deleted the message but i do have proof it was installed i uninstalled it like u told me and it tries to make me purchase it again

Hello Desirted,

Thank you for getting back with the thread.

If we may ask, which platform are you trying to play the game? Is it Xbox app or Steam app?

There are some possible reasons why the ruby weapon skin add-on may not work properly, such as:

- The add-on is not activated or installed correctly on your PC.

- The add-on is not compatible with your game version or region.

- The add-on is not applied to the correct weapons or operators in the game.

Here are some steps you can try to fix the ruby weapon skin add-on issue and make it work in the game:

- Check if the add-on is activated and installed on your PC. You can do this by going to your Steam library, right-clicking on Tom Clancy's Rainbow Six Siege, and selecting View CD Key. You should see the ruby weapon skin add-on key in the list. Copy the key and go to the Ubisoft Connect app. Click on the menu icon in the top left corner and select Activate a key. Paste the key and follow the instructions to activate the add-on. Then, go to the Games tab and click on Tom Clancy's Rainbow Six Siege. Click on the Properties button and select Verify files. This will check and install the add-on on your PC .

- Check if the add-on is compatible with your game version and region. The ruby weapon skin add-on is only available for the PC version of the game and may not work on other platforms. Also, the add-on may not work if your game region is different from the add-on region. For example, if you bought the add-on from the US store but your game is from the EU region, the add-on may not work. You can check your game region by going to the Ubisoft Connect app and clicking on Tom Clancy's Rainbow Six Siege. You should see the game region under the game title. If your game region is different from the add-on region, you may need to contact the Ubisoft support team and request a refund or a region change.

- Check if the add-on is applied to the correct weapons or operators in the game. The ruby weapon skin add-on can be applied to all the weapons that were released until the end of Season Four of the game. However, some weapons or operators may not support the add-on or may have different skin options. You can check if the add-on is applied to your weapons by going to the game menu and selecting Operators. Then, choose the operator you want to customize and click on Loadout. You should see the ruby weapon skin option under the Weapon Skins tab. If you do not see the option, it means that the weapon or the operator does not support the add-on.

I hope these steps can help you fix the ruby weapon skin add-on issue and enjoy the game. If you have any other questions, feel free to ask me.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Desirted,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having challenges with the Ruby Weapon Skin Add-on for Tom Clancy's Rainbow Six Siege that was gifted from a friend. Let us check and see on what we can do to help your add-ons work in your game.

We would like to ask few questions to help us isolate the issue further.

1. Did your friend purchase the add-ons on the same region as yours?

2. Did you redeem the code of the add-ons on your account without an error?

For the meantime, here are the things that we can check:

1. Check if the add-on is installed correctly. Go to "My Games and Apps" on your Xbox, select Rainbow Six Siege, and then go to "Manage Game & Add-ons." Check if the add-on is listed there.



2. If the add-on is listed, try uninstalling and reinstalling it. To do this, go to "Manage Game & Add-ons," select the add-on, and then choose "Uninstall." Once it's uninstalled, go back to the same location and select "Install."



3. If the add-on is not listed, try redeeming the code again. Make sure that you're signed in with the account that received the gift, and then go to the Xbox Store and select "Redeem Code." Enter the code for the add-on and follow the prompts to complete the redemption process.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Desirted,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Desirted,

Thank you for getting back with the thread.

Can you tell us if you are playing the game using Xbox app for Windows or using third-party app like Steam app? This is for us to check if the we need further assistance with the dedicated support team.

For the meantime, you can try the following steps below:

Repair the game

• Open the Xbox app for Windows.
  
• In My Library, select the game title.
  
• Select the More options (…) button and choose Manage.
  
• Select Files and then Verify and repair.
  

Additionally, we can reach out to the game support team for further assistance by submitting ticket. Here is the link: ubisoft.com/en-us/help/contact

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,