What do I do if a game was refunded and I didnt know

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refunded GTA V game.

Since the refund process was completed, I'm afraid it is no longer possible to revert any changes. The only option now is to repurchase the game at the standard price.

However, since this is GTA V online game, I highly recommend you keep an eye and check the Xbox Store from time to time for sale/discount promotions upon repurchasing the game. It may take a while but rest assured that the wait will be worth it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I had my refund declined too. say they dont do digital refund. but they refunded me fifa 21 3 weeks ago. makes no sense. I have clips of bugs, game crashes, a glitched out mission that cant be finished. Yet they say no refund because ive played the game.
of course ive played the game! wouldnt know if its buggy if i didnt play it. Not sure what to do now though since they declined it and i cant do another refund claim

Hi Francia,

That didnt work, it's still asking me to buy the game...

My order history shows refunded but the email I got 2 days ago says it cant be refunded.

I'm so lost now as I dont know what to do.

How do I get a hold of support to fix the issue?

Hi there
Luc Grand,



Thanks for reaching out here in Xbox forums. To better help organize the forums, please reply on the
original post,
Refund ,to help assist and know what troubleshooting has been done.

I would like to remind you of the Xbox Forum Guidelines.

• 
  
• 13) Please do not spam. No commercial posts or flooding the forum with useless content. Double, triple, etc. posting can also be considered spam.
  

We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Many thanks!

Hi,

Usually this kind of code ships to your xbox live messages directly or to your email a few weeks after you launch and play the purchased game once on the profile. So technically you should get the code after getting Halo Wars 2.

This is how it worked with Gears of War 4 and the free first games.

Should the terms and conditions (read the fine print) of your purchase state otherwise you might need to wait a bit still as they ususally roll out codes within specific delays and it is almost never instantly after purchase.

If you still feel something is wrong, contact Microsoft store support directly from their page!

Hope it answered your questions!

Cheers