What do I do? I can’t log in in Minecraft :((

This forum is dedicated to reporting bugs in the Microsoft Community web site. It's not for gaming questions. Please move your post to the Windows Gaming forum or the Outlook.com forum where account issues can be discussed.

Hello Bobbi P,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: [https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37]

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

Hello noooo_safechat2,

Wish you are well.

"Error code: 901 This error indicates an authentication error related to the communication between the Roblox servers and the game controller. It could also indicate that your Roblox account has expired or been banned."

We would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

You may contact Roblox support and create a ticket of file a dispute on your suspension status.

If you have any other concerns other than this, you may create a new post here. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

How do I change privacy settings, I can’t friend people on minecraft pocket edition and I can’t play online or on realms, what do I do?

Please fix my privacy and online safety settings in minecraft pe so I can play with my friends

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, we need to make sure that the Xbox game pass is active. Please follow the steps below and make sure that it is showing as "active".

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

Once confirmed, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.