What do I do? I can’t log in in Minecraft :((

This forum is dedicated to reporting bugs in the Microsoft Community web site. It's not for gaming questions. Please move your post to the Windows Gaming forum or the Outlook.com forum where account issues can be discussed.

Hello noooo_safechat2,

Wish you are well.

"Error code: 901 This error indicates an authentication error related to the communication between the Roblox servers and the game controller. It could also indicate that your Roblox account has expired or been banned."

We would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

You may contact Roblox support and create a ticket of file a dispute on your suspension status.

If you have any other concerns other than this, you may create a new post here. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

How do I change privacy settings, I can’t friend people on minecraft pocket edition and I can’t play online or on realms, what do I do?

Please fix my privacy and online safety settings in minecraft pe so I can play with my friends

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, we need to make sure that the Xbox game pass is active. Please follow the steps below and make sure that it is showing as "active".

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

Once confirmed, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi Canion Eats. Is your Gamepass subscription up to date on payments?