What can I do if my game freeze how the apps work fine

Discus and support What can I do if my game freeze how the apps work fine in XBoX on Consoles to solve the problem; Well I haven't kind of problem and I cannot solve it quite well and I need some help the problem is that when I tried to play the games it freeze... Discussion in 'XBoX on Consoles' started by rico metzen, Mar 16, 2023.

  1. rico metzen
    rico metzen Guest

    What can I do if my game freeze how the apps work fine


    Well I haven't kind of problem and I cannot solve it quite well and I need some help the problem is that when I tried to play the games it freeze completely however if I using any kind of apps that it works however I did find video about the problem but it didn't work at all so what can do can you guys help me please

    :)
     
    rico metzen, Mar 16, 2023
    #1
  2. Francia J. Win User

    What can I do if my game freeze how the apps work fine

    Do you have an external hard drive plugged into your console, Rico? A corrupted hard drive may cause issues as well.

    If you have one plugged in, please unplug the external hard drive and then perform a powercycle on your console, keep the hard drive unplugged before testing any of your games.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
  3. rico metzen Win User

    What can I do if my game freeze how the apps work fine

    Yes I did too and game keeps freezing but app like YouTube other I can run just fine
  4. rico metzen Win User

    What can I do if my game freeze how the apps work fine

    Well I did that and still do the same is there other options
  5. Francia J. Win User

    What can I do if my game freeze how the apps work fine

    Hi Rico, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I have here steps that we can try, please perform a power cycle on your console by following the steps below:

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Reset and keep my games & apps.
  6. Francia J. Win User

    What can I do if my game freeze how the apps work fine

    I’m sorry but in this case, we may need to reset the console removing everything. This will uninstall all of your games and apps but you can reinstall them later on.
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What can I do if my game freeze how the apps work fine

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