What are you doing to fix “request a call back “ it doesn’t work and hasn’t for quite awhile ?

Hi JORD 3D

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator

I can’t request a call back from Xbox support , I ring the Uk call centre it directs me to “request a callback” then hangs up . There is no actual way to speak to UK support and I’m running out of patience , iv been hung up on twice today my Microsoft support and the live agents just stop replying , what am I meant to do ? Been an Xbox gamer for 15 years but this is the worst customer experience Iv ever had and an contemplating leaving Xbox as a whole

Hi JORD 3D



Greetings!



Thank you for posting in Microsoft Community.



We understand that this situation is difficult, and it might be affecting your gaming experience. Let’s work on this together as team to get to the bottom of this.



Just to confirm, is this the website you've been into? Click here: Contact us | Xbox Support

Please also state here your concern in order to route you to the correct support.

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

Still hasn’t come back and every time I contact support they just tell me they will fix in 72 hours which doesn’t happen

Hi,

This hasn’t worked tried it on a different device and browser. Doesn’t seem to work.

Hi,

Thanks for trying to help but I’ve tried everything already, . There’s no option to speak to a live person only a virtual agent, when I request call back it says it’s unavailable, the numbers available to call just tell me to request the call back on the website which doesn’t work. I’m desperate to get my Xbox repaired but it’s as if Microsoft are refusing to service my Xbox, if there’s any other way of requesting a call back my number is 07361259506