What are the actual terms for a refund of a digital game?

JHo10000 · Jun 5, 2020

Just tried to return sea of thieves, but was denied because I used it. I played it for about 10 minutes and have owned it for about 3 days. As lately of this year, I have heard that the general refund policy was the same as steam (2 hrs, 2 weeks), but the
current page for digital game returns does not list this policy. Rather, it simply says that play time will be taken into consideration (which seems to be a little more lenient than the "You used it once so you cant return it" reason the customer service agent
provided). Did the refund system change this year? Or am I missing something? Any clarity would be appreciated.

I also played it on my windows PC if that affects anything. Also, if I am not in the correct category, please let me know.

:)

XBF Brad A

Hi JH,

Thanks for reaching out to the forums. We understand you have question on a refund. The only thing I can find is the

refund process. You can look under the digital game purchase refund terms for more information on the page. You will need to reply to the denial email for more information. Quote from the terms:

All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider
a variety of factors like time since date of purchase, time since release, and use of the product.

Hope this helps.

Brad

XBF Eladio M

Hey Lucio

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking a way to request a refund for an item you purchased.

As long as the item you purchased was a digital item, you can actually use
this link to request a refund for any item that is currently eligible.

If your curious about the actual terms for refund, you can review the article that covers the

Digital Game Purchase Refund Terms.

This should lead you in the right direction for you to be able to request the service you seek.

Give this a try and let us know if this works for you!

Azrael008uk

Why would your account be suspended for asking for a refund for digital games?

There is nowhere in the terms and conditions of sale that they say your account may be suspended for asking for a refund on digital games.

You were not suspended for asking for a refund for a digital game.

If you contact the right people they will tell you the reason you were actually suspended but you are probably already aware of why that was.

Puppy Fujo

Digital content purchased is non refundable unless there is a problem with the game and you can't play it for esxample. You not liking it or it not being what you expected are not valid reasons for a refund. Please see the Purchase
terms and conditions for more information.

Christyna64

You can find more information on the Microsoft refund policy for digital content at the Xbox Support page linked below.

Digital Game Purchase Refund Terms

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

What are the actual terms for a refund of a digital game?