What am I to do about hours of game data lost?

Hello Zachary Forbes,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for understanding.



Respectfully,



Microsoft Moderator

We appreciate you for the update, Zachary Forbes.

We truly understand your situation and how you wanted to sort things out for the lost several hours of progress in Diablo 3. This can be really frustrating, especially for a game that's constantly saving your progress. To be honest, this is not the experience we wanted you to have from your end.



Based on the additional information you provided, it seems that the issue is related to the game's online profile and progress saving feature. To troubleshoot this issue, I recommend trying the following steps:



1. Check your internet connection: Ensure that your internet connection is stable and strong enough to support online gaming. You can test your internet connection by running a network connection test on your Xbox console. Here's how:



- Press the Xbox button on your controller to open the guide.

- Select Settings > General > Network settings.

- Select Test network connection.



2. Check for game updates: Make sure that your game is up to date with the latest patches and updates. You can check for updates by following these steps:



- Press the Xbox button on your controller to open the guide.

- Select My games & apps > Updates.

- If there is an update available for Diablo 3, select it and follow the on-screen instructions to download and install it.



3. Check your game settings: Diablo III progress cannot be removed from an account. However, players can select where they want to start in the quest. To do this:

- Open the game Diablo III

- Click on the Game Settings

- Select Campaign in the upper left

- In the middle panel select change

- To select the start of the game, pick the Fallen Star Quest in Act

4. Check if you played the starter edition.

5. Contact the game developer: If none of these step's work, it might be a good idea to reach out to Blizzard Support for further assistance. They might be able to help recover your lost progress or provide additional troubleshooting steps.



Here's a link to Blizzard Entertainment's support page for Diablo 3: Blizzard Entertainment Support Page



I hope this information helps. If you have any further questions or concerns, please don't hesitate to reach out to us again.

Kind regards,



Microsoft Community Moderator

Hello Zachary Forbes,

Welcome to Xbox Forums. We appreciate you for sharing this concern with us.

We truly understand how frustrating that can be and how you wanted to be secured and saved when you play games from your end especially the time and effort you spend to acquire couple powers and all, after reaching higher level of the game. Let's work on this together and sort everything out for you to get back to gaming.

Your data should be stored on both your hard drive and in the cloud. Xbox keeps your important data in sync, so you don't lose anything when you use a friend or family member's console, or even when you switch to a new console.

In this case, you are advised to have a regular connection to Xbox to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each time you connect to Xbox.

For to the issue that we have, we will verify if we are able to enable cloud storage for your games or not. If you have, then you should be able to sync your in-game data with the could once you redownload the games.

We would like to know few information as well regarding that issue we have in order to help isolate his further.

1. When was this issue started?
   
2. Is the issue presented to only this game?
   
3. Can you verify the account signed-in to the device if we are signed in with the same account?
   

We will go ahead and try few troubleshooting steps that may help us to sort this out. Please see the following steps:

• On your Xbox. Go to My games & apps.
  
• Highlight the game and then press the Menu button. Select Manage game and add-ons.
  
• Go to saved Data and clear local saves.
  
• Then, select the game title and choose Select all to make sure all available content is installed.
  
• Select Save changes and wait for the content to install.
  
• Relaunch the game.
  

If the issue persists, once we confirmed the account signed in, try to sign out the account then, wait 30 seconds and sign back in. Then proceed, launch your game again for us to check.

Sources: Manage Storage on you Xbox Console

Xbox Cloud Games Saves FAQ

We will anticipate your response to this.

Kindly let us know if there's any misunderstanding or clarification of our description by sending us a reply.

Respectfully,



Microsoft Community Moderator

Hello Zachary Forbes,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Hi E.J,

Thanks for reaching out to the forums! I am linking you to the Forza support site that covers lost data. Please scroll to the bottom of the page and submit a " Lost Saved Data" ticket so that the team can attempt to recover your data. I've lost all my progress, what do I do? – Forza Support (forzamotorsport.net)