Wh what is the email address of the gentleman of Microsoft I am supposed to email about...

There isnt

You either have.a call back or contact.the card vendor if it's a character issue

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. Sorry to hear about what happened.

Please be informed that there's no way we can transfer account data and licenses. They will remain on that account. What we could only do is to switch or transfer email address as a primary email address of the account. However, that can only be done if the email address we're talking about is a 3rd party email address since we can replace it and transfer to a different account. If that was a Microsoft email address, there's no way we can transfer that to a different account since Microsoft emails are Microsoft account itself.

Thank you for that additional information, Alexander. Since it's a Microsoft domain or email address, I am afraid that your email itself was removed from a Microsoft account. Please note that once a Microsoft email is removed from a Microsoft account, it will be permanently deleted and can no longer be recreated. There's a possibility that someone has taken over your account and changed your account information including the removal of your own email address. I am afraid that we cannot do much about your deleted email address anymore.

Firstly, there was a reference number on my email, in small print at the bottom. So sorry for saying there wasn't.

And I've contacted Phone Support and spoken to a very nice gentleman who was able to see the alternate email that was linked to my account and sent a verification number to that address.

And so the issue should be sorted within the next 24 hours apparently, with my new email address no linked properly to the account, so in the future any verification emails will get sent there rather than that old email that I no longer have access to.

I got piece 20 out of 32. What am i suppose to do with it? There is absolutely zero information on what i am suppose to do with it in the email.