We’re unable to process your request for a call back

gfjgf · Jan 16, 2023

MS customer service is extremely bad and frustrating.
I'm trying to contact customer support to help with my XBOX account, but it's just impossible!
My problem is that I'm unable to connect to the EA servers from FIFA 23, although my XBOX account is linked and connection wise all is fine.
I thought there might be a problem with how I initially set up my account, but I'm unable to verify what's the reason because of your poor service.
Please let me know how this can be resolved ASAP.

:)

Glenn Rue

I'm not sure if that is a matter of synchronization interval, but the issue was fixed and after a few hours since I linked my XBOX and EA accounts

You're welcome, gfjgf!

Thanks though for the update. If I were to hazard a guess it was probably a server outage issue either from our end or EA's.

At any rate, glad to hear this has been resolved. Now if you need help with other Microsoft products in the future, feel free to start a new thread here in the community. It's always our goal to help you get the most out of our products.

By the way, we do value your feedback, so please click Yes or No to help us improve the support experience. Voting responses “HELPFUL” and marking it as “ANSWER” will also be beneficial to more Community members reading here.

Thanks again for choosing Microsoft! We’re here when you need us.

With appreciation,

gfjgf

I'm not sure if that is a matter of synchronization interval, but the issue was fixed and after a few hours since I linked my XBOX and EA accounts

Glenn Rue

Hi gfjgf!

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that you're unable to connect EA Sports servers for FIFA 23 despite your XBOX account and connection being fine.

With your connection working fine this is more likely a problem at EA's end and not at ours. As a test, can you check if you get all green checkmarks when visiting the https://support.xbox.com/en-US/xbox-live-status page?

Now if you get all green checkmarks, you need to contact EA for help at that point since it's an issue with their servers. Please post this issue of yours at the FIFA 23 Community forums using the link below.

https://answers.ea.com/t5/FIFA-23/ct-p/fifa-23-en

You can also check their Twitter page for updates and additional help.

https://twitter.com/EAFIFADirect

Feel free to reply to this thread if you need further clarification.

Sincerely,

Forum Moderator

Microsoft Community

game sholplays

It says "We’re unable to process your request for a call back. Please try again later." Is it because of my country or something.

Karnan S1

Thanks but I"m getting the same response

'We’re unable to process your request for a call back. Please try again later.'

We’re unable to process your request for a call back