We’re unable to process your request for a call back. Please try again later.

Matthew B.92 · Mar 11, 2023

I purchased a DLC for a game in December. After a few days I found that the game was bugged and you couldn't complete the scenarios provided with the game that are what you buy the game for. The developer had acknowledged these bugs on their forum and was unable to fix them. I requested a refund via the store and it was denied because the game had been played. I had only used the game sparingly and the only way I could find that it was broken was to use it.

I have been trying to contact support for over a month now and I'm honestly incredibly frustrated at the service provided. Every time I request a call from support I receive this message. Even when I tried to request a call through the virtual agent. Is there any way I can get help with this issue?

:)

game sholplays

It says "We’re unable to process your request for a call back. Please try again later." Is it because of my country or something.

Karnan S1

Thanks but I"m getting the same response

'We’re unable to process your request for a call back. Please try again later.'

Dérek Augusto

Confirm that the purchase was made on the profile using this link below

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

If it does not appear, it means that the purchase was not completed, friend.

Just the amount withdrawn, it will be reversed automatically in a few days, my friend.

Dérek Augusto

Thanks for the feedback.

About the refund, I hope you understood as I explained above

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Bob, Could you explain to me what your problem would be so that I can help you, friend?

I remain at your disposal if you have any further questions.

We’re unable to process your request for a call back. Please try again later.