we're unable to connect to the marketplace. maybe check your internet connection?

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having an error message when trying to access the Xbox Marketplace from your console. Since it is saying check your internet connection I would recommend we do a series
of power cycles. This means safely powering down the console itself and any network equipment involved. Unplug them from the power and let them reset for about 5 minutes before plugging in the router/modem first. Once that boots fully back up turn on the console
and reconnect and try it again. Let us know how it goes with a reply.

I tried a full power cycle for the xbox and the router to no avail.

the only game issue is trying to buy minecoins all other games and apps are working properly.

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad

Im having the same problem.