"We're sorry, but something went wrong on our end. Please try again later"

Hey there jamie.p ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally see how this could come out of nowhere and really hinder your gaming experience. I suggest getting in contact
customer support
as they might be able to see if anything is getting in the way when it comes to your profile.

Hope this helps!

Thanks for reading!

Hello there @TheMusquedOne, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am truly sorry to know that you weren't able to request a refund, but I want you not to worry about it because I am here to help you out! I would like you
to follow the instructions below just in case to see if you will still receive the error message..

To request a refund on the game, please access http://xbox.com/refunds and sign in with the account and then select "Request a refund for a digital purchase" after that,
manually check the orders for purchase and Choose the reason the most suitable for your request.

The refund department takes up to 72 hours to respond and the money takes three to 5 business days to go back to the account.

In case you are still receiving the error code, I would like you please to get in touch with our online support and describe your situation to them in order for them to see what they can do about the situation. I will leave you the link below to our online
support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by letting me know if the reply was helpful!

Hi Zero, after following the link and completing the fields. I'm still met with this message "We're sorry, but something went wrong on our end. Please try again later".

AS mentioned above, they are not accepting my submission, this is what I'm getting when I go to submit (for the last 4 days) "We're sorry, but something went wrong on our end. Please try again later"

Now the support form won't go through. It just keeps saying

"We're sorry, but something went wrong on our end. Please try again later "

and it won't let me submit it. At least since this morning.