We're Having Trouble Processing Your Payment and We'd Like to Get It Sorted Out

Discus and support We're Having Trouble Processing Your Payment and We'd Like to Get It Sorted Out in XBoX Sales and Promo to solve the problem; For the past few days, I have been trying to put money into my daughter's account, so that she can buy the Xbox Gold Pass. Every time that I try to... Discussion in 'XBoX Sales and Promo' started by MadHatter17, May 12, 2020.

  1. MadHatter17
    MadHatter17 Guest

    We're Having Trouble Processing Your Payment and We'd Like to Get It Sorted Out


    For the past few days, I have been trying to put money into my daughter's account, so that she can buy the Xbox Gold Pass. Every time that I try to click the "Buy" button, however, it comes up with this error message:

    Contact us at Microsoft support

    We’re having trouble processing your payment and we’d like to get it sorted out.

    This is getting pretty frustrating. I have also tried to purchase the Pass by itself, which has that same error message. I know that other people have this issue. I don't want to go on some random website that will contact a computer expert after I enter
    my credit card details. If anyone has a solution that won't make me question my personal information's safety, please let me know.

    Best regards,



    :)
     
    MadHatter17, May 12, 2020
    #1
  2. Cassandra Bliss Win User

    Can't buy robux.

    I got this error:

    "Contact us at Microsoft support.

    We're having trouble processing your payment and we'd like to get it sorted out."
  3. TonyDewgard Win User

    Pre-order Jump Force

    Also the message I am getting said this: ''We're having trouble processing your payment and we'd like to get it sorted out.'' That's what it said.
  4. MadHatter17 Win User

    We're Having Trouble Processing Your Payment and We'd Like to Get It Sorted Out

    Hi there

    I would suggest using the contact us page to get this issue since it requires more billing issues that more towards personal that's all I suggest to get it resolved. Here is a link https://beta.support.xbox.com/contact-us
    Thank you so much. I was helped by a very kind person and I'm waiting to hear news of the resolution right now. :)
  5. Nope Nah Win User

    "We're having trouble processing your payment and we'd like to get it sorted out.

    I've tried to use the store and the website, but both give the same error.
    I was trying to buy some in game currency for Naraka.

    I'm located in the US and my account shares the same region.

    I have purchased this item before a few months ago and had no issues.
  6. JosefLBohorquez Win User

    "We're having trouble processing your payment and we'd like to get it sorted out.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Nope.

    May I know if you tried to use the Xbox.com website to see if that helps?
    By the way, what are you trying to purchase?
    And where are you located physically? (Country)
    Your PC region and Microsodt account region are the same as your physical location?
Thema:

We're Having Trouble Processing Your Payment and We'd Like to Get It Sorted Out

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