We're going in circles here...Child account cannot play multiplayer (To do this, change a ...

Discus and support We're going in circles here...Child account cannot play multiplayer (To do this, change a ... in XBoX on Consoles to solve the problem; HELP! I am extremely frustrated with the Xbox One parental controls. We have one adult and two child accounts set up. Both child accounts have same... Discussion in 'XBoX on Consoles' started by julieeeeee, May 21, 2018.

  1. julieeeeee
    julieeeeee Guest

    We're going in circles here...Child account cannot play multiplayer (To do this, change a ...


    HELP! I am extremely frustrated with the Xbox One parental controls. We have one adult and two child accounts set up. Both child accounts have same settings, but one child (the one who actually cares) cannot play multiplayer games online. We always see the
    same message:





    To do this, change a setting

    You cannot play multiplayer games online because of how your account is set up. This can be changed in your privacy & online safety settings on Xbox.com.


    This is not at all specific and, therefore is completely unhelpful. Microsoft can do better!

    I've already read the forums, to no avail.

    Yes, we have a Gold/Live subscription.

    Yes, I've checked the parental controls, on the Xbox console and on Microsoft family portal online and on Xbox.com. I can't see what might be the problem. We have clearly selected "allow" to join multiplayer games. If there are other specific privileges
    that must be granted to make online play possible, I suggest that Microsoft outline those succinctly in a FAQ. I see from the forums that we're not the only user to experience this frustration.

    And yes, we've removed his profile from the console and reloaded it. We got an error code during the reload (0x80a40008). What does that mean? His profile shows up as if nothing went wrong (although he still can't play online).

    We're having a terrible user experience with Microsoft's parental controls. I'm very disappointed. Please help before my husband takes this Xbox down to the sidewalk and bashes it with a hammer We're going in circles here...Child account cannot play multiplayer (To do this, change a ... :)

    Thank you.

    :)
     
    julieeeeee, May 21, 2018
    #1
  2. QueenRodj
    QueenRodj Guest
    Cannot change the settings of a child account in my family.

    Me and my sister are playing Minecraft, and she cannot play multiplayer and said that we had to change the settings, so I added her at the "Microsoft family" as a child account and mine as an adult account, but I still cannot see her account in the privacy
    and online settings. We're going in circles here...Child account cannot play multiplayer (To do this, change a ... :(

    We're going in circles here...Child account cannot play multiplayer (To do this, change a ... [​IMG]
     
    QueenRodj, May 21, 2018
    #2
  3. Problems with changing child's privacy and online safety

    Hey i've just made an account on xbox/microsoft today for my child. The problem is that she can't play the game that we made the account for now, because "You cannot play online multiplayer through xbox live because of how your account is set up. This can
    be changed in your pivacy & online safety settings on Xbox.com". So i go tothe xbox website and login to her account, there it says that because its a child account i need to change her settings from an adult account. It didn't ask me to connect and adult
    account when i made hers, but i manage to find the family tab on my own microsoft account and add her as a child. My problem is that when i go to the privacy and online safety to change the settings it only lists me as an account i can change the settings
    for, even though it says that i should be able to see all the the accounts that are linked as my children.
     
    DrowsyLobster2, May 21, 2018
    #3
  4. nickm324 Win User

    Game Pass Gold Live cant play multiplayer

    Yes, the child's microsoft account is added to the Microsoft Family.

    No, she is under 21.

    I understand she cannot change her own settings but logging in as the adult on the account I cannot find the settings either that need to be changed in order for her to play multiplayer.
  5. DrifterX22 Win User

    child account

    You cannot change the account created as an adult account down to a child account. It needed to be created as a child account from the get go.
  6. Ricardo Lechuga Win User

    I removed myself from my family, but it still wont let me play minecraft multiplayer on java

    Hi AmeliaShields! My name is Ricardo an independent advisor ready to help you with this situation!

    Remove the account from the family won't change the account from being a child account, Child's account cant view their privacy settings an adult is required to add him to a Microsoft family here

    https://account.microsoft.com/family/

    After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

    https://account.xbox.com/settings

    More information about how to do this here

    https://help.minecraft.net/hc/en-us/articles/36...
  7. NeoDan123 Win User

    Unable to play multiplayer in specific games (FIXED)

    Check your NAT settings. It needs to be set on Open to be able to play multiplayer.

    You also need to go to your privacy and online settings under your account on the website to change your multiplayer settings to allow.

    Keep in mind that only adult accounts can change these settings as child account is unable to change them.
  8. Ricardo Lechuga Win User

    Allowing my child to play multiplayer games

Thema:

We're going in circles here...Child account cannot play multiplayer (To do this, change a ...

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