Weird glitch on the microsoft store on xbox one

Discus and support Weird glitch on the microsoft store on xbox one in XBoX Sales and Promo to solve the problem; When i try to buy something on the MS Store on my xbox one, it says i have 60, 02 € in my MS account. BUT when i go to the console settings and the... Discussion in 'XBoX Sales and Promo' started by Nexthehedgehog, Sep 19, 2020.

  1. Nexthehedgehog
    Nexthehedgehog Guest

    Weird glitch on the microsoft store on xbox one


    When i try to buy something on the MS Store on my xbox one, it says i have 60, 02 € in my MS account. BUT when i go to the console settings and the Xbox website, it says i have 7,02 € . It seems this bug appered after i register a 50 € Prepaid card, and
    use it to purchase ARKS Credits in PSO2. This never happened before. Im kinda scared because i don't wanna make a purchase in the MS Store in the future and the money shown being available dosen't actually exist.

    :)
     
    Nexthehedgehog, Sep 19, 2020
    #1
  2. XBF Brad A Win User

    Weird glitch on the microsoft store on xbox one

    Hi Nex,

    Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    As there is nothing more the forums can do, I will be locking this thread.



    Hope this helps.

    Brad
  3. Ashraf Al-Askari Win User

    DiRT Rally 2.0 Stuck in Xbox app

    Thank you every one, I went to Microsoft store, started the game download from there then canceled it, and it was removed from the Xbox app, weird but the solved the issue.
  4. Atherza Win User

    Weird behaviour in Microsoft store

    It's not just about the exchange rate, it is the way we use money. It's always been like that with games. If it's $60 it will be £60.
  5. Christyna64 Win User

    Weird behaviour in Microsoft store

    If you buy a game for one region then there is no guarantee the game will work for the region you are trying to play it in. Most media is region locked.
  6. brandiesel1 Win User

    Weird behaviour in Microsoft store

    But I'd rather buy in US Dollars because it's $17.98 cheaper. I don't understand why UK gamers have to pay a premium. The exchange rate Microsoft are using is $1 = £1 which is crazy. And they're not paying tax on this purchase in the UK.
    They don't normally do $1 = £1

    Normally it's cheaper in pounds. They do however, keep euro and dollars the same.
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Weird glitch on the microsoft store on xbox one

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