we were unable to sign you in to xbox live

i have to sign in xbox live I tried but it show JSON string error how can it solve

:)

 

We Were Unable To Sign You In To Xbox Live (0x80048869)

Hi DQueenKhaleesi, thanks for the reply,

After contacting DELL support today and describing this issue, as well as issues with downloading any app from the Windows App Store, downloading Windows Updates, etc. they have decided that my operating system, and even the recovery partition, is corrupted.
They are sending me recovery media via post within 2 business days, then I am to call them back while I reinstall Windows10.

If this doesn't solve the issue, I'll take a look at the link you've provided.

Also to answer your questions: Yes I've tried signing in to the app from a different profile, but as you may know Windows will not allow you to sign-in to multiple user accounts with the same Microsoft Account on the same PC; And no I haven't tried using
a different device because I don't own a different device.

Will keep you posted and share any resolution found for others who may encounter this issue.

~Nicholas

 

We Were Unable To Sign You In To Xbox Live (0x80048869)

Hi,

There are several reasons why you are experiencing this issue. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• Have you tried to sign in to the Xbox App using a different profile?
• Have you tried to sign in using the same profile on a different device?

To resolve issues signing in to Xbox App, you can follow the suggested steps on this

link.

If you are still experiencing the same issue, we suggest that you uninstall and reinstall the Xbox App to manually update it.

Here's how:

1. Click start, and then type Windows PowerShell on the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
4. Hit Enter.
5. Launch Windows Store again and download
   Xbox App.

We will appreciate if you can update us the results so if these solutions won't work, we will find another way to resolve your concern.

 

It could be there is an error on that page currently.

Usually if I get that error, I try using EDGE browser, this usually resolves the issue.