we were unable to sign you in to xbox live

Discus and support we were unable to sign you in to xbox live in XBoX on Windows to solve the problem; i have to sign in xbox live I tried but it show JSON string error how can it solve cbdc3d90-ce38-40b2-89a9-294bae3ae3a8 Discussion in 'XBoX on Windows' started by n.asalim, Aug 25, 2018.

  1. n.asalim
    n.asalim Guest

    we were unable to sign you in to xbox live


    i have to sign in xbox live I tried but it show JSON string error how can it solve

    :)
     
    n.asalim, Aug 25, 2018
    #1
  2. We Were Unable To Sign You In To Xbox Live (0x80048869)

    Hi DQueenKhaleesi, thanks for the reply,

    After contacting DELL support today and describing this issue, as well as issues with downloading any app from the Windows App Store, downloading Windows Updates, etc. they have decided that my operating system, and even the recovery partition, is corrupted.
    They are sending me recovery media via post within 2 business days, then I am to call them back while I reinstall Windows10.

    If this doesn't solve the issue, I'll take a look at the link you've provided.

    Also to answer your questions: Yes I've tried signing in to the app from a different profile, but as you may know Windows will not allow you to sign-in to multiple user accounts with the same Microsoft Account on the same PC; And no I haven't tried using
    a different device because I don't own a different device.

    Will keep you posted and share any resolution found for others who may encounter this issue.

    ~Nicholas
     
    Nicholas-Mark AMOS, Aug 25, 2018
    #2
  3. Loraine Mon
    Loraine Mon Guest
    We Were Unable To Sign You In To Xbox Live (0x80048869)

    Hi,

    There are several reasons why you are experiencing this issue. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

    • Have you tried to sign in to the Xbox App using a different profile?
    • Have you tried to sign in using the same profile on a different device?

    To resolve issues signing in to Xbox App, you can follow the suggested steps on this

    link
    .

    If you are still experiencing the same issue, we suggest that you uninstall and reinstall the Xbox App to manually update it.

    Here's how:

    1. Click start, and then type Windows PowerShell on the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
    4. Hit Enter.
    5. Launch Windows Store again and download
      Xbox App
      .

    We will appreciate if you can update us the results so if these solutions won't work, we will find another way to resolve your concern.
     
    Loraine Mon, Aug 25, 2018
    #3
  4. we were unable to sign you in to xbox live

    It could be there is an error on that page currently.

    Usually if I get that error, I try using EDGE browser, this usually resolves the issue.
     
    DIPDIP0TAT0CH1P, Aug 29, 2018
    #4
  5. ThiccRichie Win User

    'We were unable to sign you in to Xbox Live'

    I suggest keeping tabs on the Xbox Live Status through the website or other forms like Twitter so you know when this issue is fixed, sorry you are going through this hope all goes well soon!
  6. NagiWilliams Win User

    'We were unable to sign you in to Xbox Live'

    I don't know mine won't work
  7. TobyMarc Win User

    'We were unable to sign you in to Xbox Live'

    Hey,

    Thank you ill go do that right away! :)
  8. TobyMarc Win User

    'We were unable to sign you in to Xbox Live'

    Hey man,

    That really sucks i cant play any of my games, I hope its fixed soon :/

    Thank you for the reply though :)
  9. DIPDIP0TAT0CH1P Win User

    we were unable to sign you in to xbox live

    It could be there is an error on that page currently.

    Usually if I get that error, I try using EDGE browser, this usually resolves the issue.
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we were unable to sign you in to xbox live

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