We were unable to make ******@gmail.com your primary alias. Please try again later.

The email address has been added and verified as an Account Alias. I've tried it with 3 different email addresses included a new address I created with Gmail. Below is a screenshot of the responses each time I try to set a new alias.





Once I click on Make primary hyperlink, a pop up box asks "Do you want to make this your primary alias?" I then click Yes and then receive the red text stating "We are unable to make ****@gmail.com your primary alias. Please try again later.

Hi bullr!

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that you are unable to change the primary alias of your Microsoft account to a Gmail email address.

So, our Add or remove an email alias in Outlook.com guide actually explains in detail how to do what you are attempting:

https://support.microsoft.com/en-us...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

And so far, the only thing that might be possibly blocking you from performing the change of the primary is the following line from the guide:





With that in mind is your Gmail account something issued to you by your school or workplace?

Feel free to reply to this thread if you need further clarification.

Sincerely,



Forum Moderator

Microsoft Community

Thanks for the reply, unfortunately, the email address is not a school or work email. I've actually tried to update the primary alias to a charter.net email address as well with no luck.

The email address has been added and verified as an Account Alias. I've tried it with 3 different email addresses included a new address I created with Gmail. Below is a screenshot of the responses each time I try to set a new alias.





Once I click on Make primary hyperlink, a pop up box asks "Do you want to make this your primary alias?" I then click Yes and then receive the red text stating "We are unable to make ****@gmail.com your primary alias. Please try again later.

Thanks, bullr. That's really odd behavior.

I'll bring this up to our internal support team for further investigation. I should have an update for soon.

Although I might ask some additional information within that time too.

Respectfully,

Thanks for the reply, unfortunately, the email address is not a school or work email. I've actually tried to update the primary alias to a charter.net email address as well with no luck.

Thanks for replying back, bullr!

That would suggest that the alias was used as a Microsoft account in the past or added as an alias to another Microsoft account. When you added the charter.net email address as an alias what's the exact error message that you get?

Assuming you used the steps from the guide I provided above when does the error appear? When you add the charter.net email address as an alias? Or after adding charter.net email address as an alias and then making it the primary alias.

Hope to hear from you soon.

Warm regards,

Glenn