We were how can i talk to someone when it requires a sign in and we cant since the hacker...

Hello Jackson Antal,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you were hacked. Just a reminder, here on community we are not able to double check accounts and process an account recovery.

In this case, you can contact Microsoft support by visiting the Microsoft account recovery page and selecting the "I think someone else is using my Microsoft account" option. From there, you can provide the necessary information to verify your identity and regain access to your account. If you are unable to regain access to your account through this process, you can contact Microsoft support by phone or chat for further assistance. If you don't have an account, you can create a new one so that you can contact our live support.

You can create a new Microsoft account by following these steps:

1. Go to Microsoft account sign-up page.
   
2. Enter your email address or phone number and click on the “Next” button.
   
3. Enter your password and click on the “Next” button.
   
4. Enter your first and last name and click on the “Next” button.
   
5. Enter your birthdate and click on the “Next” button.
   
6. Enter the characters you see on the screen and click on the “Next” button.
   
7. You will receive a verification code on your email or phone number. Enter the code and click on the “Next” button.
   
8. Your account will be created. You can now sign in to your account and start using Microsoft services.
   
   Please follow the steps below to reach out to our live support team:
   
   1. Please use this link: Contact us | Xbox Support
   2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   3. If not, please select the country/region it is showing and select the correct one among the lists.
   4. Make sure to use to check the available contact times of the support.
   5. Select the "Contact Us" button
   6. Select the drop-down menu options that will match your concern.
   7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
   
   Hope I helped!
   
   YanYannn
   Microsoft Community Moderator
   

i cant choose the diferent rooms on call of duty ......someone hacker to me . my prestige was lost....how can fix it?

Hello,

none of this worked. It is so odd. When I am in a party chat we can talk fine. We cant communicate in game chat though. Then when we add a third player in game chat we can each communicate with the third player but still cant hear eachother. I dont understand.

No no R0gal, I'm still waiting on getting my account back.

@Miss Portia If you do not have a more satisfactory answer, can you put me in touch with someone who CAN help? We all know it is possible to alter achievements away from the actual games, so how come hackers can do it but Microsoft cant?

When I talked to microsoft support, they agreed it had been left inactive for a long period of time. Although said:

1) We cant change gamertags

2) We cant give you an email of someone to contact

3) Noone knows when the gamertags will be recycled

4) It's annoying isn't it.... hmm yes... hmm....