We need better options for account recovery.

Discus and support We need better options for account recovery. in XBoX Accessibility to solve the problem; I’ve lost my account I’ve had for years lost all the money I’ve spent on it I tried everything I possible could account recovery always tells me I... Discussion in 'XBoX Accessibility' started by Randy Miller2, Mar 1, 2023.

  1. Randy Miller2
    Randy Miller2 Guest

    We need better options for account recovery.


    I’ve lost my account I’ve had for years lost all the money I’ve spent on it I tried everything I possible could account recovery always tells me I don’t add enough information even when I provided information only I could have I guess I’m going to PlayStation if I don’t stop playing games its honestly just to much money spent to even want to start over it’s real crazy you can provide all this information for the account recovery and still get denied absolute no help if you call them I loved Xbox but after this I’ll probably be done with games for good or maybe switch to PC.

    :)
     
    Randy Miller2, Mar 1, 2023
    #1
  2. Kai1052 Win User

    Regaining Account Access after forgetting Password.

    Microsoft account recovery needs a better process, this is criminal.
  3. XBF Leo G Win User

    Locked out of account. Told nothing they can due.

    Hello jayshack,

    Thanks for posting on the Xbox forums. We understand that you need assistance with recovering an account's password. We have a support article that provides instructions on

    how to recover your password    . The article does mention the account recovery form that you have been filling out. The account recovery form is the last option to recover a password. The moderators, volunteer moderators and ambassadors do not have the ability
    to manage Microsoft accounts. We recommend to continue filling out the form with any new information that you can think of that may help with recovering the account. We hope this information helps jayshack!
  4. Miss Ermine Win User

    Cant log in to live

    Hey guys! This can be a good step to try if other options for account recovery aren't helping:
    https://account.live.com/acsr you may need to fill out the form more than once to get full recovery.
  5. Vearth Win User

    Hacked account while waiting for refund

    The problem is that we can't access the account from anywhere, this hacker changed the password and all the recovery password options. We already did the verify identity thing but right now it got denied.
  6. Alvaro A- Win User

    Is anyone able to help with this issue

    Thank you for the update.

    If your father's recovery email is already deleted, your last option is to recover your account through the account recovery form and you will need your father's assistance to provide all the requested information.

    https://account.live.com/acsr

    Regards,

    Alvaro
Thema:

We need better options for account recovery.

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