we had an account on our old xbox but the cpu or gpu messed up so we got a new one but we...

Hello Heather

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I am sorry to inform you but the only way to get back into the account is through the account recovery process.

You can begin the recovery of that account using the link below.

https://support.xbox.com/en-CA/help/account-pro...

Note: To help prevent account theft and to help protect accounts, information cannot be provided or requested outside of the account recovery option.

I think I have figured out the problem.

We already had an xbox account from our 360. Yesterday morning in our boys haste to get his new xbox one set up, he created a new account and redeemed the game using the newly set up account.

Today we spoke to Microsoft and managed to get his old username account transferred over to the new xbox one so when trying to redeem the game again it won't let us.

Do you know how we can sort this problem or would we need to buy the game again??

I tried two times a day for the weekend and today. I got onto our old Xbox and tried our old state and zip code as well as old Xbox ID. We only had one gamertag so that is right although we did change the name years back. I tried two credit cards we used for Xbox live subscription including the last one and current one. These are all we have the info for. I tried the new Xbox ID as well. I also tried our current state and zip code. So I guess I have tried everything. My husband will call his phone carrier to see if he can possibly get his old phone number back and we can receive the text verification. He will need to somehow call Microsoft and ask them to quit charging us for the subscription since we cannot access that account, when you go to the contact us about subscriptions it says to log in to the account with the subscription. It is crazy that there is no phone number and in order to sign up for a call back you have to lie on the contact reason and say family security or something. If you choose billing or account it says it doesn't qualify for a call back. And I will need to ask from my other account. It is worth it to us to do whatever it takes to get our son's Minecraft account back. We even had a survival world years in the making.

Thanks for taking the time to reply but the problem is that this summer we got an xbox one x and took it back to the uk without signing out on our old xbox, someone logged in our old xbox and now we cant have access to our main account because its already
on the old xbox

We have no access to the account or account email and password we can provide you with the ips we had when the account was logged into with our old xbox