"We don't recognize the game" error

KyleLong · Aug 1, 2016

I was excited to see that the xbox app now works with many top PC games. I checked to see if Guild Wars 2 was on that list, and it is! I found the game hub, followed it, and saw that some people have already posted pictures and game clips to it.

Now when I try to record a clip or screenshot and upload it, I get the "Sorry, this capture can't be shared. We don't recognize the game." error message. What must I do to have the xbox app recognize the game?

:)

KotixPL · Aug 1, 2016

Xbox 360 Mafia 2 Download Error code 80150017

Hi,

I have a small problem with Xbox Live Games with Gold

I can't download mafia 2, it points me at 3 possible errors: This isn't available at your region, or this file is corrupted, or we don't recognize the format.
I curently tried downloading since these 3 days.
Click to expand...

Thanks
Click to expand...

Verachi · Aug 1, 2016

Status Code: 8C230002, Errors and more

[quote user="iLachlan"]

What is Microsoft's billing support number? I have tried the "request a call" option on this website but it keeps taking me straight to the "We don't recognize the computer you're using" error.

[/quote]

It really depends where you are from. If you are from the US and I believe Canada this will be the phone number you call 18004699269 and from there you get to the billing department.

KyleLong · Aug 1, 2016

Never mind this, realized there was a better forum for this and found an answer. I just downloaded the beta app and it is working. Still weird since the official app is supposed to work too.

Cheri Bombshell · Aug 2, 2016

I get this very same Error for Destiny as well. I may try dropping into the cloud where my other captures are and see if it shows up there instead

Cheri Bombshell · Aug 3, 2016

I could understand if it's not something that's streaming from XBox but if it's a direct XBox game we should have the ability to share the screenshots and recordings to our XBox feed

Any news on this?

DoggedMocha · Nov 2, 2018

Same thing is happening to me, but the beta won't work for me either. Funny how it is still a problem.

BeerlyAwake

Sorry, this is the actual error text:

"We don't recognize the computer you're using

To continue, check your email and enter the code we just sent you."

Hemlach

What is Microsoft's billing support number? I have tried the "request a call" option on this website but it keeps taking me straight to the "We don't recognize the computer you're using" error.

XBF Brad A

Hello all,

As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.

Thanks,

Brad

hiddenname#3399

First I would check the MS windows updater for a possible update, then i would check the error code on the support website support.microsoft.com and type that error code in there.

I would then check the xbox live status of the xbox live support website,

https://beta.support.xbox.com/xbox-live-status, this should help provide some more insight on what is going on and you can then contact support if you have anymore
trouble.

-hiddenname#3359

Rodrigo Oliver

Hi Atharva, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you do the account migration when it was active?

Please, log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

Let me know if it works!

"We don't recognize the game" error