We couldn't sign you in to your Xbox account

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle on your console and reset your network hardware then try to sign in again.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

did you get help? I’ve got the same problem and it’s getting really frustrating

hi, i just happened to update my xbox app on pc

now im getting the error code as said above on the thread

have also tried all of the possible fixes and none seem to work

The official shadow of war twitter page just said that they’re fixing the issue, guess we’ll just have to wait.

Getting the same error with Middle Earth: Shadow of War. Frustating