We couldn't sign you in to Xbox Live Sorry, something went wrong. Try again in a while....

didn't work I tried to communicate with the game support but they didn't answer

The progress will be there once you can sign in to the game again. In this case, please try the following steps:

- Go to Start > Type Services > Open it.
- Find all Xbox Services (Xbox Accessory Management Service, Live Auth Manager, Live Game Save, Live Networking Service, Gaming Services). Right Click > Properties> Set the startup type to Automatic. Also Start them.

- Click on Start > Search for Credential manager > Windows credentials. Search for Xbl|DeviceKey, click on it and then Remove. Also, remove all the XblGrts and XboxLive credentials.

- Delete Accounts and Cache folders at:
%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Repair, then Reset.

- Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Repair, then Reset.

- Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.

- Press Windows + R. Type WSRESET and press enter.

- Restart your computer. Check your computer region/country and language and please make sure it is the same as your Microsoft account (https://account.microsoft.com/profile). Also check your time zone and date/time is correct.

See if the issue persists and please let me know.

I figure out that the game doesn't support xbox live login in PC, Is that the reason?

didn't work also, my progress in the game got deleted..

Hello, Ubunzu. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

In this case, since the issue is happening with only this game, please try to reset the game:

- Go to Start > Settings > Apps > Apps & Features > Find What Remains of Edith Finch > Advanced options > Repair, then Reset.

Restart your computer and see if the issue persists.