We couldnt get info about your subscriptions from xbox live 0x80bd0006

We are unable to do anything on our xbox one. Please help.

This is the code we get

0x80bd0006

thanks

:)

 

There was a problem

" we couldnt get info about your subscriptions from xbox live. ( 0x80bd0006 ) On the website its all good, i have live ubtil end of march, i wanted to get the free game with gold, but it says add gold when i want to download the game?! Anyone?

 

Error 0x80bd0006

I've been trying to put in the 14 day trial Xbox Live Code that came with my Xbox One. When I put it in and press confirm, it says I already have Xbox Live (Which I Don't). When I go to my settings and see my subscriptions it say's, "We Couldn't get info
about your subscriptions from Xbox Live. (0x80bd0006)" Any help or info would be great.

 

Hey, im, Sorry to hear about your subscription issue. Since this is an account issue, I recommend contacting our chat or phone support agents through our contact us page so they can help you get this sorted!

 

Try logging out of your profile then logging back in. Good Luck!

 

Genesis1953 thank you very much for that idea...it totally solved it for me!!

 

Just had the same problem, logging out then logging back works like a charm ! Thank's

 

Happy to hear you're up and running. If you run into any snags in the future, go ahead and post a new thread detailing the issue to receive support from the community. Happy gaming!