We cannot find the email address link to fornite on my sons Xbox

Hello Richard Aldridge1,

Thank you for posting in Microsoft Community.

We understand that you're having trouble finding the email address link to Fortnite on your son's Xbox. As a Microsoft customer support agent, I can assist you with this issue.



Firstly, please note that Fortnite accounts are managed by Epic Games, not Microsoft. We do not have tool to check if your account was linked to a specific service of a game. However, we find this article that may help you check where you can find the linked account on the Epic Games. One thing here is that you need to sign in to the account. Though they have policy with unlinking an account, it is best to contact the Epic Games support about that. Link: How do I link my console account to my Epic Games account using the web? - Epic Accounts Support



If you are unable to access your son's account, I recommend reaching out to Epic Games support again for further assistance.



Sincerely,



Microsoft Community Moderator

Hi, thanks for your reply.

When I click that link it asks me for an email address. Is this for my son's account or mine? Something I noticed on our xbox is that my two younger sons have gamertags but their email addresses are not connected to these, and I can't find a way to link the two without it trying to create a new gamertag for their emails.

No. This isnt what i want at all. I have no library to share. All the games on the Xbox are my Sons. it is HIS xbox but for several years it has been using my microsoft account.

On my PC Call of Duty through Activision uses my email address

Xbox uses the very same address

Both seperate game installs are using the same address.

I want to change the email linked to Xbox completely without affecting all his progess on other games

And despite constant googling I cannot find a solution.

Hi, i have checked everything, junk, spam etc and i cannot find this email anywhere, are you guys sending it to the email address associated with my account? (starts with marc_jm) this is the only email address i know of that is linked to my xbox account.

Thanks for the replay but I tried that already. First link is how to change alias which I already did. I chose add an existing email and put my sons email in, it sent the code and verified adress. Everything looked like it worked but we cannot log into
xbox live while signed in with new alias email.

Second link tells you how to find your email or password if you've forgotten it and that's not the challenge i'm having. I know my Microsoft email and also the new one I just added.