'we are the caretakers' game does not work and a refund has been denied

Discus and support 'we are the caretakers' game does not work and a refund has been denied in XBoX Games and Apps to solve the problem; As per title. The game's 1st chapter ( era) plays fine then the game continually dashboards. The game is unfit for purpose and i can get nowhere with... Discussion in 'XBoX Games and Apps' started by Lupiscus, Jan 24, 2023.

  1. Lupiscus
    Lupiscus Guest

    'we are the caretakers' game does not work and a refund has been denied


    As per title.

    The game's 1st chapter ( era) plays fine then the game continually dashboards.

    The game is unfit for purpose and i can get nowhere with microsoft via email.

    Any advice is welcome, before i approach consumer rights organisations.

    :)
     
    Lupiscus, Jan 24, 2023
    #1
  2. Lupiscus Win User

    'we are the caretakers' game does not work and a refund has been denied

    Reply to the email you got denying the refund, and explain in detail what is wrong. They may then decide to give you a refund.
    I did..2 weeks ago and no reply.

    I've since tried writing/ replying again and the email will not send.
  3. StuartATrueRed Win User

    'we are the caretakers' game does not work and a refund has been denied

    Reply to the email you got denying the refund, and explain in detail what is wrong. They may then decide to give you a refund.
  4. kyle_m4496 Win User

    My kid bought a items for a game on my acc and they denied it I been trying for months to get the refund I need the money back please

    If the refund request has been denied, I'm afraid there's nothing further that can be done. This is a community forum, we don't work for Microsoft and don't have access to billing information.
  5. Zero Jehuty Win User

    refund

    If the refund request has been denied we can not help here.

    If you wish to talk with the person who is working on your case replying to that e-mail is the way to do so.
  6. XBF Leo G Win User

    Refund denied for a game that does not work

    Hello IgalVee,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
    more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
    IgalVee!
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'we are the caretakers' game does not work and a refund has been denied

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