Watching Prime Video

Thanks Leo, I’ll give it a try.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Amazon Video doesn't support those features using the controller.

Hope this helps

When watching a feature on Amazon Prime, pull downward towards you on the left stick or downward on the D-pad to access the play/pause and progress bar function. You can then use the A button to pause/play when that function is highlighted.

Pointing the left stick towards the right or using the right bumper will fast-forward through frames, and I believe left bumper will fast-reverse (though it's been a while since I've used that and could be wrong).

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro

Do you get a specific error message? Or what exactly prevents you from connecting to Amazon Prime Video?

Are you able to watch Prime Video on other devices, or through your web browser?