Watching Netflix hard crashed the Xbox One X

I'm having the exact same problem, everything on the xbox one works except Netflix loads for 10-15 seconds and then crashes out and Error codes 0x80070002. Netflix still works perfectly on my desktop PC and phone.

Things tried:

-Hard reset

-uninstall and reinstall of netflix app

-uninstall neflix, hard reset xbox, resinstall app

- factory reset xbox, resintall netflix app

-logged into netflix on pc and revoked logins for all devices hoping it was an account issue. It was not.

I am still having the problem. This is very annoying.

I saw it has HDMI 2.0B thingy on this site.

If say you connect an Xbox One X to your 4K HDTV, you should still be able to:

1. Download the YouTube and Netflix apps, onto your Xbox One X, and still be able to watch in 4k 60fps?

2. Use Xbox One X 4k Blu-ray player to watch 4k Blu-ray disc movies in 4k 60fps?

3. Play games on Xbox One X, in 4k 60fps?

.... right?

Same here multiple updates and still to this day the xbox one x crashes for me playing modern warfare. Its a hard crash and makes me want to switch to PlayStation 4.

Hi!

I just got myself a xbox one x and it sound's exactly like yours - which is a bit annoying when watching netflix. Did you replace your box and if so, is the new one more silent?

So this problem started when i got my xbox one x but sometimes when i hit b to stop watching something on netflix the screen just goes black for about 3-5 seconds then the console shuts it self off? This has happened about 5 times now all on netflix
and I dont know what to do about it.

This has just happen to me on my Xbox One X. I just started Netflix was looking through the menus and my system shut down. When I started it back up it was like a hard restart. Plus Netflix was signed out and I had to sign back in again. Also last week
I was looking through the menus and the app froze and sent me back to the dashboard. I uninstalled the app and it had been working fine till today.