Washed out HDR

Add me to the list. I have a Vizio M55-D0, firing up Netflix causes washed out colors and is system wide until Netflix is exited out of. Even when playing an HDR title (Marco Polo) HDR isn't turning on and the colors are still washed out. Using SmartCast
HDR works just fine with Netflix.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey WiseGuy43, how are you today? Hope you're well.

I started to have the same problem on my console with the last update, but my console is part of the insider's program, which lead me to believe that's just a bug on that particular piece of software, what can actually happen because it is a software in beta stage.

Is your console part of the insider's program as well. Did you notice if this behaviour started after an update?

Every time HDR kicks in on my console on forza, UHD blurays or Netflix the image becomes dull, dark and washed out.

The tv plays HDR perfectly fine using the tv's built In Netflix app. I've tried all picture modes on the tv I.e vivid, game, odd etc and All do the same with hdr content from the console. I note that the last firmware update states part of it was to fix
washed out images using HDR on certain tv's. Could it be my one has slipped through the net?

I assume you are using an Xbox One S/X, which supports 4K/HDR.

Some 4K TV's only display 4K/HDR through one HDMI port. Is this the case with yours? You can also check your TV settings to make sure 4K(UHD)/HDR/HDMI 2.0 is enabled over the HDMI port. Verify that HDR is enabled in your Xbox display settings (set Color
depth to 10-bit, ensure HDR is enabled in the advanced settings).

Since the PS4 Pro seems to be getting HDR color over one of your HDMI ports, what happens if you were to swap it with your Xbox? Do you get your HDR colors back?

I have a Xbox S and will soon be getting the X.

I have turned all HDMI cables on to the Enhanced mode to support HDR etc. I have tried swapping the hdmi over between the PRO and S ... The settings on the Tv are exactly the same as the PS4 Pro. There must be a setting on the S that I'm missing? It used
to work until there was an update about a year ago which then made everything on the xbox dull and dark, as if they have messed up the signal or something. Maybe the RGB colours are wrong etc?

The games I have tried are:

Sea Of Thieves - Dull dark and washed out

Forza Horizon 3 - dark and dull.

Zoo Tycoon - an absolute mess (Very dark and hardly any colour what so ever.

I can post pictures to show you the difference... I just want it to bloody work!

Thanks in advance

I assume you are using an Xbox One S/X, which supports 4K/HDR.

Some 4K TV's only display 4K/HDR through one HDMI port. Is this the case with yours? You can also check your TV settings to make sure 4K(UHD)/HDR/HDMI 2.0 is enabled over the HDMI port. Verify that HDR is enabled in your Xbox display settings (set Color
depth to 10-bit, ensure HDR is enabled in the advanced settings).

Since the PS4 Pro seems to be getting HDR color over one of your HDMI ports, what happens if you were to swap it with your Xbox? Do you get your HDR colors back?