Warranty process breaks, cannot contact anyone to resolve, cannot request a call back

Discus and support Warranty process breaks, cannot contact anyone to resolve, cannot request a call back in XBoX Accessibility to solve the problem; Hi, I'm trying to send my Xbox Elite Controller Series 2 back for warranty repair. After I get past the shipping section the text appears incorrectly... Discussion in 'XBoX Accessibility' started by Ryan Help, Sep 20, 2022.

  1. Ryan Help
    Ryan Help Guest

    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back


    Hi,

    I'm trying to send my Xbox Elite Controller Series 2 back for warranty repair.

    After I get past the shipping section the text appears incorrectly (does so on both my mobile and laptop) and progressing past that screen throws an error where I can't progress.


    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back [​IMG]


    Here's the error itself


    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back [​IMG]


    And this is what happens if I try and talk to anyone about it


    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back [​IMG]


    There's actually nothing I can do right now. If I try to use the chat function to chat to a real person it just sends me back to the call back function.

    Is there any way for me to talk to Microsoft to resolve this?

    Ryan

    :)
     
    Ryan Help, Sep 20, 2022
    #1
  2. Georges C. Win User

    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back

    Hello again, on the same page you are to contact the support where it says the "Contact Us", below you have this option.

    Try our virtual agent

    Get fast automated support 24/7
  3. Ryan Help Win User

    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back

    I don't have that option anywhere

    Can you direct me to where that option is?
  4. Georges C. Win User

    Warranty process breaks, cannot contact anyone to resolve, cannot request a call back

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Ryan, you should try contacting Microsoft customer service, in the option that says "Get fast automated support, 24 hours a day/7 days a week", after going through artificial intelligence will be attended by a person who can help you.
  5. XJEZEDGEX Win User

    How can you actually speak to a human being?!!!!

    As i stated the request a call back DOES NOT WORK. just a message saying "something is wrong on our end" for two days straight. I literally cannot contact anyone at microsoft in any way.
  6. JamesUlrich Win User

    XBOX ELITE SERIES 2 Can't RMA again?

    Yeah tried RMA again and in the drop down I cannot choose the controller, only accessories, and they only give me the option to buy a new accessory pack. The device is still under warranty until 12/31/23. But Again cannot contact anyone at microsoft lol, cant start a new RMA request, can't chat w/ anyone at microsoft, and I cannot email them back via the automated email they sent me regarding the first RMA.
Thema:

Warranty process breaks, cannot contact anyone to resolve, cannot request a call back

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