Warranty on controller, where do I exchange it if all Microsoft locations are closed?

All new items have a standard warranty, take it back to where you bought it from, explain the problem and get it exchanged.

And for all those calling Microsoft products, please remember that everything (consoles, controllers, cables, etc) are all manufactured under licence in China.

Microsoft provides a limited day warranty on all controllers. If there is a problem, I would recommend having them look into it immediately unless you can get the retailer to exchange the defective controller.

Hi Dustin,

Thanks for reaching out to the forums in regards to this. I apologize that the controller didn't work properly as it should. In this case I believe you should be able to exchange it in store but, it does depend where you purchased it if they have a certain
time limit to exchange in store.

If anything the other option would be to do a repair/exchange through Microsoft as your controller should be in warranty for it. For this sign in at

Device Support and then select Register new device.

After you've registered, you'll see the warranty status for your device.

Hope this information helps.

Update: took it to the Microsoft Store, they said that they’ve seen 3 of the same issue this week. My warranty was up on 10/10, but they exchanged it because it was so close. They were out of 500GB, but exchanged it for a 1TB.

"In some countries, Microsoft offers an Advanced Exchange Service ("STA"), where you may receive a device before sending yours to Microsoft for repair, under certain conditions. If your Microsoft Device qualifies, Microsoft will ship a replacement device (the "Advanced Exchange Device") to your designated location when you request covered warranty service. You must ship the genuine device to Microsoft within fourteen (14) days from the date Microsoft ships the advanced exchange device. By choosing to add the STA to your covered warranty service request, you AGREE to the following terms:

Your Microsoft Device does not qualify for STA if it is damaged and/or is not covered under the warranty and Microsoft Manufacturer's Hardware Limited Warranty Agreement, Extended Hardware Service plan, or Microsoft Complete plan, as applicable.

The Advance Exchange Device will be delivered to you in a box with a prepaid shipping label.

You must use this label to return the Microsoft Device for which you received the Advance Exchange Device and for which you are requesting warranty service. You must ship the original device to Microsoft in the same box within 14 days of the date Microsoft ships the Early Exchange Device.

To ensure that the genuine Microsoft Device is returned, Microsoft may ask you to provide us with a valid credit card number. In that case, YOUR CREDIT CARD WILL NOT BE CHARGED if you return the genuine Microsoft Device (with the serial number provided) within 14 days of the date Microsoft ships the Early Exchange Device.

You will be paid the cost of the Early Exchange Device and a handling fee equal to the current MSRP of the Early Exchange Device if: (1) Microsoft does not receive the genuine Microsoft Device within 14 days of the date the Microsoft sends you the Advanced Exchange Device as directed by the carrier's control system; (2) The Microsoft Device is not under warranty; and/or (3) the Microsoft Device is excluded from warranty or service. If Microsoft asked for your credit card number, IT WILL BE CHARGED FOR THESE FEES AUTOMATICALLY.

If in doubt, contact Microsoft Support."