Warranty on a new series X already expired and I cannot email microsoft and they don't call...

Discus and support Warranty on a new series X already expired and I cannot email microsoft and they don't call... in XBoX on Consoles to solve the problem; I just bought a new XBOX series X, the customer service of Microsoft is pretty useless, the call me back never works, I've tried calling and get no... Discussion in 'XBoX on Consoles' started by Craig de Witt, Jan 25, 2023.

  1. Warranty on a new series X already expired and I cannot email microsoft and they don't call...


    I just bought a new XBOX series X, the customer service of Microsoft is pretty useless, the call me back never works, I've tried calling and get no response. The virtual chatbot is useless. I want to query the warranty. Apparently it expired a day before purchase but I cannot get anyone to contact me as Microsoft doesn't have a customer service email address. so what do I do ?

    :)
     
    Craig de Witt, Jan 25, 2023
    #1
  2. Ben4724 Win User

    Warranty on a new series X already expired and I cannot email microsoft and they don't call me back when I request it what do I do?

    Sorry to hear about that Craig! Let me try and walk you through. First, please go to this page.

    1. On any device with a browser: Go to https://account.microsoft.com/devices , select Register device, then follow the instructions.

    2. Enter your device's serial number to register it to your account.

    3. Select your device to see its warranty information.

    Here you will see the details of the device, warranty, etc. Kindly let me know if you are there.

    Thanks!
  3. Craig de Witt Win User

    Warranty on a new series X already expired and I cannot email microsoft and they don't call me back when I request it what do I do?

    The Xbox page can't be found and the update option is nowhere to be seen so if you can walk me through this it would be great because this website and customer care are not very user or customer friendly.
  4. Ben4724 Win User

    Warranty on a new series X already expired and I cannot email microsoft and they don't call me back when I request it what do I do?

    Hi! My name is Ben an Independent Advisor and hope you are doing well.

    I understand what you are feeling but no worries I will try to assist. With regards to this issue, you may actually need to update your Warranty if it shows as expired even though it is newly purchased.

    Have you somehow tried updating it? Here is the link for more details how https://support.microsoft.com/en-us/topic/updat...

    You will also find there the option to "Contact support" in case you cannot update it. A proof of purchase will be required but I suggest to try and registering your device first on your account via the steps on the link above.

    I hope the information helps. Let us know or reply on the thread if you have questions so we can further assist.

    Kind regards,

    Ben
  5. Craig de Witt Win User

    Warranty on a new series X already expired and I cannot email microsoft and they don't call me back when I request it what do I do?

    Yes I saw that. It is where I saw it had expired the day before I bought it.
  6. Craig de Witt Win User

    Warranty on a new series X already expired and I cannot email microsoft and they don't call me back when I request it what do I do?

    I will however try what you just sent me.
Thema:

Warranty on a new series X already expired and I cannot email microsoft and they don't call...

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