Warning: Issues making purchases in Gears POP! in Windows 10, multiple purchase errors and...

Hey all,

I thought to give this article some coverage here, as I foresee some people posting questions about this in the very near future. Taken from
TrueAchievements.com:

"Cross platform Horde requests aren't showing up properly on Windows 10, while some players have reported drastically reduced difficulty in Arena Versus matches with non-Xbox Live players — possibly bots, or at the very least players picked from a drastically
reduced matchmaking pool. These strange issues have lead to some speculation that cross platform play on PC isn't actually available. We don't have reports from the League level as of yet to confirm
if the problem extends all the way up to the top of the ranking.

To add to the confusion, the game's store has now disappeared completely on Windows 10 even though it remains on mobile versions. While those who aren't huge fans of micro-transactions probably
won't shed a tear, there are some useful daily deals using the game's own currency that Win 10 players simply can't see.
Some have speculated that the store issue is linked to problems purchasing the Welcome Bundle, which K4rn4ge and Stallion83 came across around the game's launch:









(These photos from @K4rn4ge on Twitter)

We've reached out to the Gears POP! team for clarification on the issue and we will keep you updated."

As pictured, some people are being charged 3 TIMES each time they attempt purchasing the 'Welcome Pack'. Please keep an eye on
Gears POP on Twitter, or the website linked above, for updates.

If you yourself are running into the same issues addressed above, please get in touch with Gears POP Support, via
filling in their online form, here. Feel free to share this information with anyone who is in the same boat, so to be as efficiently helpful as possible.

I would advise you to pass folks to Xbox Support over the phone, to rectify any excess account purchases (as seen above) as this is not a simple
'refund, because I didn't like the product' kind of situation. As you can only have a certain amount of items refunded in a 12 month period, this is one of those exceptional circumstances. Here is a link to the

Digital Goods Refund Request Form, if required by Xbox Support.

It's to be noted, that during the recent Inside Xbox, there was a Mixer Mixpot that included this very pack. If you are having issues redeeming your codes, please hold back on doing so, until this issue is rectified. This prevents any loss at your end.

Useful link:
Gears POP! FAQ

Hope this helps,

L

:)