Want to change my GT to one I used to have on old account

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It may mean that someone else has beaten you to it or the gamertag is still in reserve. Although it states 5 years but it could take longer as it's absolutely at the discretion of Microsoft. Since the system doesn't let you take the gamertag, then it isn't available. Sorry about that

Lol. I'm afraid no one. Support do not take questions on gamertags availability. You'll just have to keep looking out for when it becomes available.

Hope this helps

I can't say. That is at the discretion of Microsoft

No one beat me to it. I can look up the account and see that it's still attached to my old account. How much longer can it take until it goes back into the availability pool?

I don't have access to the old account. That's the whole reason I was waiting the 5 years for it to expire, but 7 years later it's still not available to claim even though the old account clearly shows 7 years of inactivity.