Waiting to receive Quantum Break Win10 key from Xbox One preorder Promotion in Germany

I've purchased Quantum Break on Xbox One, on pre-order via the Xbox store on the 4th of April (in Germany) . I have buy it via the Xbox One Dashboard.

I was supposed to receive the codes for Alan Wake games (on Xbox 360) and Quantum Break (on PC), but am yet to receive an xbox message or email.

I have contacted the support team several times, and have been directed to post on this forum.

Your help is much appreciate it .

Regards ,

:)

 

Quantum Break Win10 key from Xbox One preorder

As requestet in the sticky post: "Make sure you are posting from the account that took part in the promotion and create your own thread! We’d appreciate it if you don't post it in a "similar" thread [...]"

Here we go:

Promotion Details: Quantum Break Win10 key from Xbox One preorder

Date of Purchase: 02.04.2016

Promo Item(s): Win10 key for Quantum Break and Alan Wake key

 

Didn't receive my Quantum Break code for Win10

Promotion Details: I preorder Quantum Break on 3/23 and yet I haven't gotten key for Win10 yet.

Date of Purchase: 3/23

Promo Item(s): Win10 key of Quantum Break

 

Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Sorry for the frustrations.