Возраст средств за подписку [Translation-Age of funds per subscription]

Привет! Для возврата средств необходимо будет связаться с техподдержкой.
Здесь форма запрос.

Отключи обязательно сперва автопродление в настройках своего аккаунта на account.microft.co

Учти что восстановить подписку онлайн сейчас невозможно в оссии. Подписку возможно приобрести только в ритейл магазинах в виде кодов.

Удачи!

[Translation-Hello! You will need to contact technical support To return your funds. Here is the form of the request.

Disable first Auto-renewal in your account settings on account.microft.co

It is not possible to restore a subscription online now in Russia. Subscription is possible to buy only in retail stores in the form of codes.

Good luck!]

Hello Ahtoh,

Thanks for coming to the forums. With this we recommend to request a call from support. They will be able to assist you in this matter.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

После заполнения анкеты на возврат средств происходит переход на страницу контактной информации службы поддержки вместо ожидаемого подтверждения на возврат.

[Translation - After completing the refund form, you will be returned to the support contact information page instead of the expected return confirmation. ]

Hi there,

Thanks for reaching out to us in regards to this. Now, In regards to reversing the payment, you would need to submit a refund request.



Click here to learn How
to complete the refund request form.



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

Привет,

Вот ссылка на конкретную область для поддержки, чтобы вы могли связаться с ними о возврате.

https://support.xbox.com/contact-us

Hello,

Here is the non-region specific link for support so you may contact them about the refund.

https://support.xbox.com/contact-us