volume on wireless headset it’s too low , why?

Hi, Mattia! My apologies regarding the issue you have with your headset volume. No worries, I'm happy to assist you with this today.

Have you tested it on a different console? I understand you already tried resetting it as well as updating the controller.

Can you please try resetting the headset this way:

1. Turn on the headset.

2. Plug the USB into both the headset and console.

3. Press and hold the power and mute buttons. You’ll hear a throb sound; keep holding, and you’ll hear it again, then continue holding until the headset powers off.

4. Turn the headset back on while still connected via USB.

5. Wait for the headset to connect to the console, at which point you’ll have sound! Then unplug it and allow it to reconnect, and everything should be good to go.

Try updating the console too.

Settings > System > Updates & downloads > Console update

If you can try clearing the cache, much better.

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Please let me know how it goes. I'll be happy to hear back from you.

Thank you!

My only complaint is the lack of next gen headsets. Why are we still using 1995 $2 headsets? Microsoft doesn't even make the headsets...all they had to do was give turtlebeach and astro the go ahead. For now I use my old turtle beaches and talk through
my kinect in party....but it turns the game volume way too low.

For some reason the voices during movies or cut scenes are extremely low. If I adjust my volume they don't change and everything else goes up or down. I tried changing my audio settings and nothing works. If I put it on mono then everything works as it should but the overall volume is still low.

Are you using a wireless headset plugged into the controller? I find that, without an audio adapater, the general volume level is pretty poor, whether it be through my expesnive headset or my cheap in-ear headphones

I did not like my wireless headset at all when I had it. My tv volume had to be so low as to not be heard through the headset that I could barely hear the game audio. Sorry for not being on topic, just my two cents.

recently bought a pair of tritton pro+ headset and chat adapter, chat volume is really low after turning it up through the adapter and headset, just wondering if anyone else is having the same issue? also updated controller too.